blog
5 FAQ updates that reduce support volume for DTC brands
Strategic FAQ updates help DTC brands cut support tickets by 40%. Learn how to answer product questions, handle returns, and scale ecommerce customer service.
December 3, 2025
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Ecommerce & sales
Empower your team with AI and unified customer profiles to turn every interaction into an opportunity for growth and retention.
November 24, 2025
blog
Shopify for small businesses and solving the CS bottleneck
Shopify makes launching easy, but CS becomes the bottleneck as you scale. Learn how AI customer support builds relationships, not just resolves tickets.
October 22, 2025
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Health & wellness
Gladly helps you deliver care that feels personal, not procedural, with AI that remembers every client and scales empathy effortlessly.
October 14, 2025
blog
Best AI tools for small businesses in 2026
Discover AI solutions for small business that deliver efficiency without losing your humanity. From ChatGPT to AI customer support, here's what actually works.
October 13, 2025
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Growing businesses
AI resolves requests 24/7, agents have the full context to respond with care, and every conversation builds loyalty as your business grows.
October 2, 2025
quiz
Can you spot our AI agent?
Test your skills in identifying Gladly AI vs human customer support conversations. Challenge yourself with real examples and win exciting prizes!
July 23, 2025
blog
Pulled-forward spending is real and here’s how you avoid the post-spike slump
Facing a post-spike slump from pulled-forward spending? Discover how AI-powered CX strategies boost customer retention and turn support into a revenue driver.
June 17, 2025