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Explore Gladly customer service | AI-powered, ticket-free CX
The Gladly CX platform unifies automation, customer context, and real-time insights—so support teams can deliver faster, more personal service at scale.
May 22, 2025
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Customer Service AI Platform - Rated #1 easiest-to-use
Gladly is the AI customer service software that powers radically efficient, radically personal support—treating people like people, not tickets.
May 22, 2025
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The next version of Sidekick, 6 powerful AI capabilities that take Customer AI even further
Gladly Customer AI and our new suite of Sidekick products provides personalized resolutions, seamless integrations, and effortless support across every channel.
May 22, 2025
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AI in commerce is the future — and ticketing systems will hold you back
AI is revolutionizing commerce, making ticket-based support outdated. Discover why AI-led commerce is the future for human-centered customer support.
April 22, 2025
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Customer service is doing AI wrong — and it’s costing more than you think
Is your company using AI to cut customer service costs? Then you're doing it wrong.
March 19, 2025
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Gladly’s ecommerce marketplace customer service software
Gladly’s marketplace customer service platform streamlines support, boosts satisfaction, and drives growth for ecommerce marketplaces and platforms.
March 16, 2025
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Multichannel conversation history
Let customers reach you however they choose, and switch channels seamlessly, during any customer outreach. Explore Gladly customer support.
March 14, 2025
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CX sentiment analysis: artificial intelligence meets emotional intelligence
Discover how AI in sentiment analysis is changing customer experience for the better.
March 13, 2025