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AI in commerce is the future — and ticketing systems will hold you back
AI is revolutionizing commerce, making ticket-based support outdated. Discover why AI-led commerce is the future for human-centered customer support.
April 22, 2025
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Customer service is doing AI wrong — and it’s costing more than you think
Is your company using AI to cut customer service costs? Then you're doing it wrong.
March 19, 2025
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Gladly’s ecommerce marketplace customer service software
Gladly’s marketplace customer service platform streamlines support, boosts satisfaction, and drives growth for ecommerce marketplaces and platforms.
March 16, 2025
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Multichannel conversation history
Let customers reach you however they choose, and switch channels seamlessly, during any customer outreach. Explore Gladly customer support.
March 14, 2025
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CX sentiment analysis: artificial intelligence meets emotional intelligence
Discover how AI in sentiment analysis is changing customer experience for the better.
March 13, 2025
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CX in 2025: cost-saving, cash-driving
Transform your customer support from a cost to a profit center. Learn how in our latest blog.
March 11, 2025
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Customer service AI
Gladly’s customer service AI speeds up resolutions, reduces handle times, and transforms automated support into personal experiences, boosting efficiency.
March 10, 2025
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Best of AI and people
Gladly optimizes generative AI and customer service agents to ensure you deliver exceptional support experiences.
March 10, 2025