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Multichannel conversation history
Let customers reach you however they choose, and switch channels seamlessly, during any customer outreach. Explore Gladly customer support.
March 14, 2025
blog
CX sentiment analysis: artificial intelligence meets emotional intelligence
Discover how AI in sentiment analysis is changing customer experience for the better.
March 13, 2025
blog
CX in 2025: cost-saving, cash-driving
Transform your customer support from a cost to a profit center. Learn how in our latest blog.
March 11, 2025
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Improve CX with AI-powered voice support | Gladly Sidekick
Sidekick Voice delivers instant, personalized support powered by generative AI and deep customer insights. Learn more!
March 6, 2025
customer
BSN Sports Scores Big with AI-Driven Customer Service
See how BSN Sports unified their customer service with AI to achieve 90% service levels and reduce peak staffing by 57%.
February 24, 2025
resource
The 2025 guide to AI customer service
How to build, scale, and perfect your AI support strategy
February 13, 2025
blog
The most meaningful customer service metrics
Maximizing your customer service team’s performance starts with tracking–and understanding–the right metrics.
February 10, 2025
blog
New report alert — 5 CX benchmarks to live (and grow) by
Discover the 5 essential CX benchmarks driving customer support success in 2025, and get data-backed insights from 150+ contact centers.
January 23, 2025