blog
CX in 2025: cost-saving, cash-driving
Transform your customer support from a cost to a profit center. Learn how in our latest blog.
March 11, 2025
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Customer service AI
Gladly’s customer service AI speeds up resolutions, reduces handle times, and transforms automated support into personal experiences, boosting efficiency.
March 10, 2025
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Best of AI and people
Gladly optimizes generative AI and customer service agents to ensure you deliver exceptional support experiences.
March 10, 2025
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Improve CX with AI-powered voice support | Gladly Sidekick
Sidekick Voice delivers instant, personalized support powered by generative AI and deep customer insights. Learn more!
March 6, 2025
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BSN Sports Scores Big with AI-Driven Customer Service
See how BSN Sports unified their customer service with AI to achieve 90% service levels and reduce peak staffing by 57%.
February 24, 2025
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The 2025 guide to AI customer service
How to build, scale, and perfect your AI support strategy
February 13, 2025
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The most meaningful customer service metrics
Maximizing your customer service team’s performance starts with tracking–and understanding–the right metrics.
February 10, 2025
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New report alert — 5 CX benchmarks to live (and grow) by
Discover the 5 essential CX benchmarks driving customer support success in 2025, and get data-backed insights from 150+ contact centers.
January 23, 2025