blog
Improve CX with AI-powered voice support | Gladly Sidekick
Sidekick Voice delivers instant, personalized support powered by generative AI and deep customer insights. Learn more!
March 6, 2025
customer
BSN Sports Scores Big with AI-Driven Customer Service
See how BSN Sports unified their customer service with AI to achieve 90% service levels and reduce peak staffing by 57%.
February 24, 2025
resource
The 2025 guide to AI customer service
How to build, scale, and perfect your AI support strategy
February 13, 2025
blog
The most meaningful customer service metrics
Maximizing your customer service team’s performance starts with tracking–and understanding–the right metrics.
February 10, 2025
blog
New report alert — 5 CX benchmarks to live (and grow) by
Discover the 5 essential CX benchmarks driving customer support success in 2025, and get data-backed insights from 150+ contact centers.
January 23, 2025
blog
Marketplace customer service: key strategies for 2025 and beyond
Master marketplace customer service strategies to scale your support operations.
January 21, 2025
webinar
Scalable growth without the frights — Busting the Gorgias ghost
Discover the hidden pitfalls of choosing Gorgias for your customer support needs.
October 11, 2024
webinar
People-centric customer service in the age of AI
Learn about the new era of CX, which uses AI and human support to foster stronger loyalty.
April 1, 2024