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Explore Gladly customer service | AI-powered, ticket-free CX
The Gladly CX platform unifies automation, customer context, and real-time insights—so support teams can deliver faster, more personal service at scale.
May 22, 2025
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AI in commerce is the future — and ticketing systems will hold you back
AI is revolutionizing commerce, making ticket-based support outdated. Discover why AI-led commerce is the future for human-centered customer support.
April 22, 2025
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Customer service is doing AI wrong — and it’s costing more than you think
Is your company using AI to cut customer service costs? Then you're doing it wrong.
March 19, 2025
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Multichannel conversation history
Let customers reach you however they choose, and switch channels seamlessly, during any customer outreach. Explore Gladly customer support.
March 14, 2025
blog
CX sentiment analysis: artificial intelligence meets emotional intelligence
Discover how AI in sentiment analysis is changing customer experience for the better.
March 13, 2025
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CX in 2025: cost-saving, cash-driving
Transform your customer support from a cost to a profit center. Learn how in our latest blog.
March 11, 2025
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Improve CX with AI-powered voice support
Voice AI delivers instant, personalized support powered by generative AI and deep customer insights. Learn more!
March 6, 2025
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BSN Sports scores big with AI-driven customer service
See how BSN Sports unified their customer service with AI to achieve 90% service levels and reduce peak staffing by 57%.
February 24, 2025