Growing businesses
Grow smarter with AI-powered service
Deliver fast, personal support without extra cost or complexity. Scale with a platform that grows with your business.
Trusted by the world’s most customer-focused brands
Small teams are stretched thin—juggling rising customer expectations, repetitive questions, and limited budgets. Every minute spent on support is time away from growth.
Limited staff makes it hard to respond quickly and personally
After-hours inquiries slip through the cracks, leading to churn
Repetitive tasks eat into time for strategic work
Growth stalls when service can’t scale efficiently
Many solutions demand IT resources that small teams don’t have
Gladly helps growing businesses deliver always-on, personalized support. AI streamlines routine work, unifies customer context, and builds loyalty that fuels revenue growth.
Handle common questions like WISMO, returns, and account updates with AI
Provide 24/7 help with AI that solves problems instantly or routes with context
Give every team member full customer history in one view
Free up staff to focus on building relationships and driving growth
Get started fast with out-of-the-box apps and no-code AI—no heavy IT lift required
Key features and benefits
Scale your service like a big brand without the complexity or cost.
Connect every conversation in one place
Even small teams can deliver seamless experiences when every channel lives in one lifelong conversation. Gladly unifies email, chat, SMS, and voice so no customer ever has to repeat themselves—no matter who answers or when.
Know your customers instantly
Support becomes faster and more personal when your team can see full history at a glance. Purchase details, past conversations, and preferences live in one profile—so anyone on your team can step in and help.
Offer 24/7 support without extra staff
AI handles routine inquiries around the clock, like order status, returns, or account issues, while giving your team the context they need for complex conversations. You stay responsive, even when the office is closed.
Scale your team’s impact
AI handles repetitive work, freeing up your staff to focus on relationship-building and growth. Small teams can do more with less, respond faster, and stay competitive with larger players.
“Gladly was a game changer for our contact center, helping us to achieve true omnichannel. With their reporting we have been able to better track the customer journey and pain points, developing better strategic management and fixing customer issues. With the addition of AI, which we launched a few months ago, we have been able to decrease our contact volume and improve the customer experience.”
Deborah Fagan
Sr. CX Manager, Kalkomey
See how fast-growing teams scale smarter.
Growing business use cases
Let AI take on repetitive questions
Resolve high-volume inquiries like WISMO, returns, and account updates instantly with AI, freeing your team to focus on growth.
Deliver always-on support
Provide helpful answers after hours without hiring more staff. AI solves problems instantly or hands off with context.
Personalize at every touchpoint
Access full customer history in one place to deliver fast, personal experiences that build loyalty.
Scale efficiently as you grow
Keep service fast and personal as demand rises by using AI to manage routine tasks and extend your team’s capacity efficiently.
Turn service into revenue
Transform conversations into opportunities for upsells, repeat purchases, and stronger customer relationships.
Stay agile with no-code AI tools
Quickly adjust AI without technical resources so your team can adapt fast as your business grows.
Real results for growing teams
Simplify support at scale
Unify conversations to deliver faster, more consistent service.
41%
reduced average handle time
Boost team efficiency
AI helps small teams do more with less.
50%
improvement in productivity
Faster resolutions
Teams see results quickly after launch.
31%
drop in convo time in 30 days
The CX platform built for unforgettable guest experiences
Give your team the tools to deliver fast, personal service at every step of the journey. From booking to post-stay, Gladly helps travel and hospitality brands create seamless experiences guests remember.
Ready to scale smarter?
Join growing businesses that are using AI and unified conversations to deliver exceptional service without growing their teams.