Telecommunications & utilities

Telco AI that customers trust

Turn multi-line plans, shared data, device financing, outages, and plan changes into fast, policy-safe resolutions.

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Trusted by the world’s most customer-focused brands

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Telco service is complex: multi-line plans, financing, outages, shifting promos. Customers want fast, final outcomes, not back-and-forth.

Channel and CRM silos block a unified customer history

Frequent policy and eligibility changes slow decisions

Handoffs between tools and teams inflate handle time and hurt CSAT

Agentic AI that resolves end-to-end when confident, and assists humans with full context when it should.

Automates plan changes, credits, upgrades

High-context handoff with next-best actions

Policy-safe guardrails (KYC, eligibility)

CX-owned configuration and monitoring

What you get

From connected conversations to policy-safe actions, get AI that chooses automate vs. assist, executes through your systems, and improves continuously under CX control.

Connected conversations

Unite email, chat, voice, SMS, and retail into one thread so AI understands history, sentiment, and intent, and completes the task or equips an agent instantly.

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Customer intelligence

Use rich profiles (lines, devices, financing), lifetime history, and brand tone to personalize offers, detect risk, and decide confidently beyond simple lookups.

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Outcome-first AI engine

Chooses automate vs. assist in real time; executes actions through OSS/BSS and commerce; learns from outcomes to improve.

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CX control, not tickets

CX teams configure, simulate, ship, and monitor without tickets, so AI keeps pace with promos, pricing, and outages while staying on-brand and compliant.

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“One of the major successes we've seen is that we have a significantly lower attrition rate than a traditional call center. Our team members experience a much higher quality of conversations, and this makes their work more satisfying.”

Danny Cox

Vice President of Guest Experience, Breeze Airways

See how telecom leaders handle surges without sacrificing quality
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Telecom and utilities solution use cases

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Plan and add-on changes

Recommend right plan, pro-rate, confirm identity, complete order.

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Device upgrades and trade-ins

Check eligibility, present offers, capture consent, schedule pickup or ship.

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Billing disputes and credits

Investigate charges, apply credits within policy, explain adjustments clearly.

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Outage and network checks

Detect impacts by location or IMEI, set expectations with accurate ETAs.

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SIM swap and eSIM activation

Verify risk signals, complete activation, and test line health.

Take your telecom and utilities service to the next level

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More revenue per convo

Timely upsell and save offers driven by real intent signals

120%

RPC with 59% AI resolution

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Quality at scale

Routine work shifts to automation while CSAT and NPS stay steady

75%+

of conversations fully resolved by AI

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Faster outcomes

End-to-end completion reduces handle time and repeat contacts

31%

drop in average conversation time

See AI resolve your top use cases

Agentic AI that completes plan changes, upgrades, credits, and outage checks. Automated when confident, assisted when it shouldn’t. Policy-safe, on-brand, and ready for your telco stack

Keep every customer connected

See how telecom teams use agentic AI to build trust, cut churn, and deliver seamless support at scale.