Redefine guest experiences with AI-powered, customer-centric service

Deliver unforgettable moments with tailored interactions for every guest.

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Trusted by the world’s most customer-focused brands

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Two women communicate about a shipment. Lisa Rogers calls and texts, shown by her smiling photo. Agent Michelle replies with shipment details via text.

Build lifelong loyalty with a complete guest view

Gladly unifies every guest interaction into one continuous conversation. With instant access to guest preferences and key data from booking systems and CRMs, it captures every touchpoint—room upgrades, special requests, and more—giving your team the full story at a glance to create memorable experiences that keep guests coming back.

A chat interface shows a hotel recommendation for the Amira Hanoi Hotel, featuring a modern room with a balcony and floral artwork. Price: $120/night. Rating: 4.5 stars.

Support guests anytime, anywhere

With Gladly’s human-like conversational AI, guests can quickly manage bookings, check-ins, or cancellations with ease. Smooth connections to external platforms ensure every task is simple and stress-free.

Plus, with omnichannel support across chat, email, SMS, and phone, your guests get consistent, top-tier service wherever they are.

A smiling man wearing headphones and a gray sweater speaks into a microphone. He is in a modern office environment with plants in the background.

Boost team efficiency when it matters most

Gladly helps your team handle peak seasons with ease, scaling support to reduce stress and speed up responses.

Automate routine tasks and questions so your team can focus on meaningful, high-impact interactions that leave a lasting impression on your guest.

Danny Cox
“Our business and Guests are in a better place as a result of using Gladly.”
Danny Cox
Read more about Breeze Airways

Take your customer service to the next level with Gladly

CX-led revenue

Deliver personal service that turns customer loyalty into revenue growth

5%

of total revenue from CX

Boost efficiency

Enable agents to handle conversations and resolve complex issues faster

50%

improvement

Slash costs

Consolidate your tech stack and labor costs while maintaining quality

45%

cost savings

What customers expect from the Travel and Hospitality industry
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A smiling woman sits outdoors, looking at her smartphone, with a man in sunglasses in the background. The scene is relaxed and sunny, suggesting leisure.

See how Gladly helps elevate your guest experiences