On Demand
Turn more customer conversations into holiday revenue with Gladly
On-demand webinar
Your CX team already helps customers buy. See how Gladly can scale that expertise across the shopping journey so more shoppers get the guidance they need to purchase.
About this session
Every day, shoppers turn to your CX team with questions about products, fit, shipping, returns, and policies. Those aren’t just support conversations. They can determine whether a customer completes a purchase or walks away.
During peak season, your team can’t be present for every shopper at the moment of decision. Gladly helps scale their expertise, giving more customers personalized recommendations, immediate answers, and guidance from discovery to cart—all while building on the customer relationship you already manage in Gladly.
Watch the replay to see the latest shopping experience in action and learn how to put it to work before peak season.
What you’ll walk away with
A sales associate experience, digitized
Personalized product discovery, recommendations, comparisons, and review summaries, paired with your own website.
From first question to cart
A guided journey from conversation to cart, with a look at checkout capabilities coming soon.
Proof it converts
New reporting connects shopper engagement to revenue, plus a look at how a Gladly customer is already bringing the experience to life.
Meet the speakers
Sasha Borog
Senior Product Manager, Gladly
Nidhi Nair
Sr. Manager, Product Marketing, Gladly
Joe Balczo
Tools Admin Senior Strategist, Balsam Brands