On Demand

Forward to 2026 — 3 AI trends that won't take you backwards

Cut through AI noise with trends that actually drive business results, not just busywork.

Watch our on-demand webinar

Stop chasing every AI trend. Watch Liz Miller (Constellation Research) and Austin Reece (Gladly) cut through the noise and share the 3 trends that will truly shape CX in 2026.

What you'll actually walk away with
Beyond the tool overload

Cut through the noise and focus on what actually drives business outcomes — not just shiny new features.

Real talk from industry insiders

Honest insights from leaders who’ve seen what works (and what fails) in real-world AI implementations.

Steps you can act on tomorrow

Leave with a clear sense of what to prioritize, what to stop, and how to avoid common AI pitfalls.

Liz Miller

Liz Miller

VP & Principal Analyst , Constellation Research

Austin Reece

Austin Reece

Head of Product Marketing & Revenue Enablement , Gladly

Christian Eberle

Christian Eberle

Head of Solutions Consulting, Gladly

Cut through AI noise — focus your 2026 strategy

Watch on-demand
Hands typing on a white keyboard placed on a wooden desk, conveying a sense of productivity and focus. The lighting is warm and inviting.

Watch the webinar on-demand now