Leading the charge for customer-centric innovation in modern customer service
To meet growing customer expectations and evolving business needs, brands need modern customer service teams that are rooted in innovation. It’s the pivotal role of CX leaders to champion a culture of change by advocating for customer-centric strategies that drive this innovation.
This panel spotlights trailblazers at Condé Nast, Samsonite, and Holly Hunt who are paving the way for change across their industries and challenging the status quo within their organizations.
By sharing success stories, best practices, and the tangible benefits of customer-focused initiatives, this session will inspire and empower fellow CX leaders to become change agents within their organizations, fostering a new era of customer service.
Watch today to learn
The importance of modern customer service teams rooted in innovation to meet evolving business needs
How trailblazers are driving change in their industries and challenging organizational norms
The best way to become a CX change maker within your organization
Featured speakers
Mike Beaubrun
Director, Global Head of Customer Experience, Condé Nast
Stephanie Kalch
Senior Director of Customer Service, Samsonite
Leslie Nelson
Senior Director of Digital Client Experience, Holly Hunt
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