Gladly roadmap: things move fast. Here’s where we are.

July 9, 2026 | 11:00 am - Noon PDT

Virtual Event

Join Steve West and Nidhi Nair from the Gladly product marketing team for a live walkthrough of what’s shipped, what’s in early access, and what the Gladly platform looks like heading into the back half of the year.

About this session

This isn’t a replay of last time. A lot has moved since the first roadmap session — capabilities that were previews are now live, things that were vague are now scoped, and a few new directions have come into focus. Whether you attended last time or this is your first look, you’ll leave with a clear picture of where Gladly is today and where it’s going.

What you’ll walk away with

What’s live and in early access

A concrete walkthrough of what’s shipped across Gladly and Gladly Team — not a pitch, just a show-and-tell of what your team can use right now.

More detail on what’s coming

Some capabilities we teased last time now have real shape. We’ll share what they actually look like, how they work, and when to expect them.

The full picture for the rest of the year

Straight from the product team: where the platform is headed, what’s being built, and how it fits together.

Meet the speakers

Steve West

Director, Product Marketing, Gladly

Nidhi Nair

Sr. Manager, Product Marketing, Gladly