Live Webinar
A lot has shipped since last time. Come see what’s live.
October 8, 2026 | 11:00 am - Noon PDT
Live webinar
Join Mel MacAlister and Nidhi Nair from the Gladly team for a live walkthrough of everything that’s shipped, what’s in early access, and where the Gladly platform is headed next.
About this session
This isn’t a replay of last time. A lot has moved since the last roadmap session — capabilities that were previews are now live, things that were vague are now scoped, and a few new directions have come into focus. Whether you attended last time or this is your first look, you’ll leave with a clear picture of where Gladly is today and where it’s going.
What you’ll walk away with
What’s live and in early access
A concrete walkthrough of what’s shipped across Gladly and Gladly Team. You'll see what your team can use right now.
More detail on what’s coming
Some capabilities we teased last time now have real shape. We’ll share what they actually look like, how they work, and when to expect them.
The full picture for what’s next
Straight from the product team: where the platform is headed, what’s being built, and how it fits together.
Meet the speakers
Nidhi Nair
Sr. Manager, Product Marketing, Gladly
Mel MacAlister
VP of Customer Success, Gladly