On Demand
Gladly roadmap: what we've built & where we're headed
Watch the full session: everything we shipped in 2026 and where the Gladly platform is headed next.
Watch the full Gladly roadmap session
Watch Austin Reece, Senior Director of Product, Nidhi Nair, Senior Manager of Product Marketing, and Mel MacAlister, VP of Customer Success, walk through everything we shipped in 2026 and share a preview of what's coming next. See how AI is embedded across Gladly and Gladly Team to help your team know every customer and serve them personally.
What you'll walk away with
What's shipped in 2026
A walkthrough of new capabilities across Gladly and Gladly Team — from AI features to the tools your team uses every day.
AI built for your team
See how AI is embedded across the platform to help team members resolve faster, serve smarter, and stay in control — not get replaced.
A look at what's coming
Get a preview of where the Gladly platform is headed for the rest of the year, straight from the product team building it.
Register to watch on demand
Meet the speakers
Austin Reece
Senior Director, Product, Gladly
Nidhi Nair
Senior Manager, Product Marketing, Gladly
Mel MacAlister
VP of Customer Success, Gladly