Crate & Barrel’s secrets to handling the holiday shopping surge
As online shopping continues to grow, customer service teams face increasing pressure to meet customer expectations at every stage of the buying journey. With the holiday season approaching, preparation is key — but it’s often a challenge.
Hear from Christina Sheehan, Associate Director of Workforce Analytics and VOC for Customer Care at Crate & Barrel, as she shares how the brand equips its customer service agents to excel during the holiday rush.
Watch today to learn
How Crate & Barrel uses Gladly’s platform to efficiently manage increased customer volume during the busiest time of the year
How Crate & Barrel equips its customer service team with the right tools and strategies to deliver exceptional, personalized support
How focusing on customers, not tickets, helps Crate & Barrel create seamless, memorable service experiences
Featured speakers
Christina Sheehan
Associate Director, Workforce, QA and Analytics, Crate & Barrel
See how Gladly works for you
Get an inside look at Gladly’s AI-powered Platform and learn how it can help you create standout customer experiences.