The AI advantage

Customer expectations continue to evolve, and delighting shoppers remains a challenge for organizations around the world. Per McKinsey, 67% of millennials expect real-time customer service and 75% of all customers expect a consistent cross-channel experience.

The rise of artificial intelligence (AI) in customer service has made reliable, lightning-fast support a reality, but without a deep customer focus and a foundation of control, it also runs the risk of providing less-than-ideal responses to customers that leave them feeling deflected instead of recognized. By leveraging AI rooted in personalization and guided by your brand’s policies, playbooks, and processes, companies can provide faster, better responses that exceed customer expectations and drive loyalty.

Watch this on-demand webinar to discover the ways your organization can leverage AI and automation to delight customers and supercharge your CX team.