How to staff for people, not tickets

Build a smarter contact center with customer-centric data

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Customer-centric data > ticket-centric data

Workforce management (WFM) solutions are a crucial part of a contact center administrator's day. But what happens when the data driving your WFM solutions gives an inaccurate view of the workload needed to support your customers?

Watch this on-demand webinar to discover how shifting to customer-centric data can provide a clearer, more accurate picture of your support needs.

Watch today to learn

How prioritizing your customers over tickets helps build stronger relationships, leading to increased loyalty and revenue growth for your business

How moving away from a ticket-centric system can give you deeper insights into customer behavior and needs, providing a clearer, more comprehensive view of your data

Strategies for effectively managing staffing across multiple channels, preventing agent collisions, and avoiding costly overstaffing while ensuring a seamless customer experience

See how Gladly works for you

Get an inside look at Gladly’s AI-powered Platform and learn how it can help you create standout customer experiences.