On Demand
Elevating CX with AI: Tracking and Measuring Success
Lauren Inman-Semerau, Head of CX at Rothy's, shares how to measure AI’s impact on customer experience.
About the webinar
In today's retail landscape, businesses are turning to AI to improve customer experience, but do they really know how to measure its impact?
Hear from Lauren Inman-Semerau, Head of Customer Experience at Rothy’s, as she shares Rothy’s AI journey. She discusses everything from setting clear success expectations to comparing human vs. AI performance in customer satisfaction evaluation.
Watch today to learn
How to implement AI in a way that enhances, rather than disrupts, the customer journey
How to set and share performance targets that align teams and drive consistent, measurable improvements in customer experience
Effective methods for AI training and performance tracking to ensure your AI consistently delivers meaningful, accurate support
Featured speakers
Lauren Inman- Semerau
Head of Customer Experience, Rothy's
Access the webinar
