Live Webinar

Train AI like a team member

June 17, 2025 | 11:00 am - Noon PDT

Get a front-row seat to Sidekick Guides and Journeys — the breakthrough putting AI control in CX teams' hands

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The AI training challenge is over

Explore how Sidekick Guides and Journeys help CX teams take control of AI — from training with plain language to improving performance with real insights. Join Gladly product experts as they unpack the business value of smarter AI setup and closed-loop optimization.

What you'll learn

See how Guides makes AI setup as intuitive as onboarding a new agent. CX teams can build and adjust AI workflows without relying on technical teams or external tools.

Explore how Journeys highlights performance trends from real conversations and helps teams improve Sidekick’s accuracy and effectiveness through a simple, closed-loop process.

Discover how continuous optimization drives 44% faster case resolution, higher resolution rates, and lower operational costs while proving ROI on AI investments through clear performance metrics.

Featured speakers

Jarvis Karel

Sr. Product Marketing Manager, Gladly

Christina Baumel

Sr. Product Manager, Gladly

Kyle Kacius

Principle Product Manager, Gladly

Join CX leaders transforming their AI strategy

Register now
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