Live Webinar
Train AI like a team member
June 17, 2025 | 11:00 am - Noon PDT
Get a front-row seat to Guides and Journeys — the breakthrough putting AI control in CX teams
The AI training challenge is over
Explore how Guides and Journeys help CX teams take control of AI — from training with plain language to improving performance with real insights. Join Gladly product experts as they unpack the business value of smarter AI setup and closed-loop optimization.
What you'll learn
See how Guides makes AI setup as intuitive as onboarding a new agent. CX teams can build and adjust AI workflows without relying on technical teams or external tools.
Explore how Journeys highlights performance trends from real conversations and helps teams improve Gladly's accuracy and effectiveness through a simple, closed-loop process.
Discover how continuous optimization drives 44% faster case resolution, higher resolution rates, and lower operational costs while proving ROI on AI investments through clear performance metrics.
Featured speakers
Jarvis Karel
Sr. Product Marketing Manager, Gladly
Christina Baumel
Sr. Product Manager, Gladly
Kyle Kacius
Principle Product Manager, Gladly
Join CX leaders transforming their AI strategy
