Ideas and advice for modern customer service
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Explore Gladly Customer AI: a strategic intelligence layer designed to deliver radically efficient and radically personal service.
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How to improve ecommerce customer service
More tips to help you deliver next-level eCommerce customer support experiences that your customers will thank you for.
10 Tips to Boost Revenue with Social Support Commerce
Take a look at these strategies for using social support commerce to increase your brand’s reach by providing superior customer service.
Using Instagram to generate revenue alongside a great support experience
Learn how customer support via Instagram offers a huge opportunity for gaining brand recognition, new customers and a reputation for great customer service.
The case for AI in B2B commerce
Discover how AI is revolutionizing B2B commerce, enhancing customer journeys, and boosting sales through personalized experiences for buying committees.
AI in commerce is the future — and ticketing systems will hold you back
AI is revolutionizing commerce, making ticket-based support outdated. Discover why AI-led commerce is the future for human-centered customer support.
AI-driven conversational commerce — adopt it and grow
AI-driven conversational commerce is revolutionizing online sales. Discover how it boosts conversions, personalizes experiences, and save costs.
Elevate commerce experiences with AI
AI is transforming commerce. These conversational platforms offer personalized experiences, efficient service, and intuitive shopping.
Common pet peeves with customer service platforms
These common issues raised on forums and social media reveal how many team leaders have pet peeves with their customer service platforms.
Pulled-forward spending is real–here’s how to avoid the post-spike slump
Facing a post-spike slump from pulled-forward spending? Discover how AI-powered CX strategies boost customer retention and turn support into a revenue driver.
AI is raising its CX voice
Voice AI is transforming customer experience. Explore how it works, its benefits, and how Gladly's AI-powered Voice solutions can keep you competitive.
The evolution of customer experience
Track the qualitative and quantitative CX evolution through the decades. See how powerhouse brands Apple and more captured the pop culture spotlight.
Creating a customer experience strategy for long-term loyalty
Focusing on interconnected experiences, actioning on customer feedback, and scaling smart are keys to success.
Exploring the changing shopping habits of baby boomers
Discover the communication preferences and shopping habits of this generation, as well as how to provide better customer support to these shoppers.
The power of And — Gladly's vision for the future of customer experience
Stop choosing between speed and soul—Why your helpdesk needs Sidekick
Transform your helpdesk with Gladly Sidekick! Move beyond cost-cutting AI & deliver personalized, efficient customer experiences. Learn how.
The 5 principles behind Gladly Customer AI intelligence layer
Explore the 5 principles of Customer AI that power efficient, personal conversations at scale, without compromising on experience or operational impact.
The next version of Sidekick, 6 powerful AI capabilities that take Customer AI even further
Gladly Customer AI and our new suite of Sidekick products provides personalized resolutions, seamless integrations, and effortless support across every channel.
Gladly wins overall customer experience solution of the year | RetailTech Breakthrough 2025
Gladly is honored as RetailTech Breakthrough’s “Overall Customer Experience Solution of the Year,” recognizing innovation in CX.
AI in CX isn’t optional anymore—it’s survival
Economic uncertainty forces brands to rethink AI in CX. Learn how to use AI to boost loyalty and balance efficiency with empathy in customer service.
CX is dead—and that’s by design
Customer experience is suffering from outdated systems and impersonal AI. Prioritize conversational, agentic, and contextual AI now to drive long-term loyalty.
The 4 agent archetypes (and how Gladly gives you all of them)
Discover the four agent archetypes for AI-powered customer service and how Gladly's platform empowers each one.
Customer service responsibilities in 2025: a complete guide
The evolution of technology has definitely affected how the duties of customer service representatives have shifted, but not that much.
Peak season success: the unique needs of marketplace CX
Marketplaces face unique peak season challenges. Learn strategies for handling volume surges, authentication, and multi-party disputes around the holidays.
Customer questions—Your hidden answer to revenue growth
Are your support questions hidden sales opportunities? Discover how to capitalize on them and drive business growth with Gladly.
Boost customer experience with AI: why you should hire a dedicated expert
Want to boost customer experience with AI? Find out why hiring a dedicated AI expert is the key to success. Plus, get a free AI expert job description template.
Break out of siloed support experiences once and for all
Discover how fragmented experiences hurt your team and customers. And learn how Gladly delivers a fully integrated solution.
The post-tariff CX playbook: Cut costs without losing customers
Discover how to reduce expenses strategically while protecting the customer relationships that drive long-term success.
Rev those CX engines — customer service is a revenue powerhouse
Turbocharge your business by transforming your contact center into a revenue powerhouse to drive growth, boost customer retention, and redefine success.
The ROI of AI in commerce
AI is revolutionizing commerce, revenue, and efficiency. Measure your company's ROI in AI initiatives and improve your CX.
How to write an RFP for the modern customer support platform
Find the resources you need to guide you in your search for a new platform.
The holiday in progress
The continued analysis of holiday performance is essential. Here’s how to use the RFM Method for holiday customer segmentation.
6 new year’s resolutions for a radically personal 2022
Learn a few of the ways your brand can supercharge support by putting people first in your online customer experience this year.
How to tell if your CX system is a frenemy
If your CX system was a person, would it be a frenemy? Here are 8 warning signs that it might be time to re-evaluate your relationship with them…er, it.
