Forward to 2026: 3 AI trends that won't take you backwards
Ideas and advice for modern customer service
10 minute read
Discover how AI in retail is revolutionizing customer experience. Get strategic insights to boost engagement, personalize journeys, and drive growth.
3 minute read
6 minute read
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Ecommerce Customer Service Best Practices
These ecommerce best practices will set your service heroes up for success.
How to use AI in ecommerce this holiday season
Discover the best ways AI can help retailers maintain customer satisfaction, reduce costs, and unlock revenue during this make-or-break time.
Gladly certified as Shopify Plus partner
Our partnership with Shopify furthers our mission of empowering brands to deliver radically personal customer experiences at scale
Shopify Plus basic training
If are looking for ways to reinvigorate your business, one of the most important steps you should be considering is providing Shopify Plus basic training.
10 holiday tips and tricks to optimize your help center
Brands must look at all facets of their online business and ensure they are optimized for growth
Phygital shopping: the future of retail customer experience
Discover how phygital shopping blends physical and digital retail to create seamless customer experiences that drive loyalty and revenue growth.
What is shoppertainment and how it transforms modern retail
Defined as a revolutionary retail strategy combining shopping with entertainment through live streaming, interactive content, and social engagement.
Call center scripts
Your essential call center script for e-commerce and retail.
Customer Satisfaction Surveys
Customer satisfaction surveys (also known as CSAT surveys) are an essential tool used by customer service teams to gauge a customer’s overall satisfaction.
The evolution of customer experience
Track the qualitative and quantitative CX evolution through the decades. See how powerhouse brands Apple and more captured the pop culture spotlight.
Customer Service Automation: A Complete Guide in 2025
Learn how to use customer service automation to improve efficiency and reduce cost without compromising quality.
Stop choosing between speed and soul—Why your helpdesk needs Sidekick
Transform your helpdesk with Gladly Sidekick! Move beyond cost-cutting AI & deliver personalized, efficient customer experiences. Learn how.
Increasing live chat sales with Gladly Payments
What if you could empower your agents to close the sale, in the moment, as they’re talking to your customer?
Glad(ly) to Be a Woman this International Women’s Day
From hashtags on social media, to female-led marches on streets all over the world, the past two years have seen a renewed focus on female empowerment.
AI CX Strategy for Economic Uncertainty
Learn how customer-centric AI transforms CX strategy during economic uncertainty.
Why a VP who swore he’d never use AI is using AI this holiday season
Learn why using AI in customer service isn’t about replacing human connection — it’s about optimizing resources to provide the best possible experience.
Tracking and measuring success with AI in customer experience
Discover how leading brands like Rothy’s are measuring AI success in customer service beyond traditional metrics.
Brian Kershon’s journey to exceptional customer service at Zenni Optical with Gladly
Gladly CEO Joseph Ansanelli and Zenni Optical’s Brian Kershon delve into the exceptional white-glove customer experience that sets Zenni apart.
5 steps to reduce the cost of customer service and still deliver quality CX
Explore 5 effective steps to streamline customer service costs without compromising quality. Learn key ways to reduce spend while keeping service levels high.
Bad CX Is a feature, not a bug—why AI vendors are designed to frustrate your customers
Most AI vendors profit when their bots deflect customers, creating frustrating CX. Resolutions + Assists model drives both loyalty and efficiency
Customer success 101: The startup growth strategy you need
Learn why startups that prioritize customer success grow 2.5x faster. Discover practical strategies, essential metrics, and AI tools for reducing churn.
AI evals for AI — sounds sci-fi, leads to improvement
Alice Li breaks down AI evaluation frameworks: manual vs automated, key tradeoffs, and the importance of human oversight. Essential reading for product teams.
Creating a CX-centric organization with Allbirds CEO Joey Zwillinger
Businesses that embrace CX-driven strategies can build stronger connections with customers, drive innovation, and set themselves up for sustained growth.
Stop replacing agents — start empowering them
Austin Reece, Head of Product Marketing & Revenue Enablement at Gladly, challenges the common ‘replace agents with AI’ mindset.
Practical tips on how to improve customer service
Understanding the importance of customer service and improving your business model.
How to prioritize customer requests
The trick is to prioritize fairly and address the enquiries accordingly.
Assessment for Call Center Agents
Good training can go a long way from taking a candidate from raw potential to all–star call center agent.
6 simple steps to customer satisfaction scores that transform
What’s in a score?
3 elements of five-star customer service that make your brand legendary
Delivering five-star customer service is easier said than done. Your company doesn’t have to be a world-beater to deliver world-class customer service.
How to improve ecommerce customer service
More tips to help you deliver next-level eCommerce customer support experiences that your customers will thank you for.
Using Instagram to generate revenue alongside a great support experience
Learn how customer support via Instagram offers a huge opportunity for gaining brand recognition, new customers and a reputation for great customer service.
10 tips to boost revenue with social support commerce
Take a look at these strategies for using social support commerce to increase your brand’s reach by providing superior customer service.
