Inside Gladly

How AI innovations at Gladly are propelling brands forward

Hear from popular ecommerce brands like Peak Design and Birdies on the successes they’re seeing with Gladly.

Gladly implementation — customers weigh in

Discover what users have to say about the Gladly implementation process in this review roundup, from user adoption to ease of use and setup.

Gladly AI: New integrations for seamless, powerful customer service

Gladly is proud to announce new and smarter integrations with Shopify, BigCommerce, and more

Six new Gladly capabilities that transform customer service

This new suite of products provides personalized resolutions, seamless integrations, and effortless support across every channel.

Improve CX with AI-powered voice support | Gladly Sidekick

Sidekick Voice delivers instant, personalized support powered by generative AI and deep customer insights. Learn more!

The 5 principles behind Gladly Customer AI intelligence layer

Explore the 5 principles of Customer AI that power efficient, personal conversations at scale, without compromising on experience or operational impact.

Meet Gladly

Gladly delivers instant personalized resolutions across channels with answers that feel human and actions that complete real tasks. See how it works.

Gladly certified as Shopify Plus partner

Our partnership with Shopify furthers our mission of empowering brands to deliver radically personal customer experiences at scale

Next-gen AI voice: Sidekick Voice vs. the rest

Is your AI voice falling short? Learn why Sidekick Voice stands out with complete customer context, 3-second responses, and seamless conversational flow.