Gladly wins overall customer experience solution of the year | RetailTech Breakthrough 2025

Gladly is honored as RetailTech Breakthrough’s “Overall Customer Experience Solution of the Year,” recognizing innovation in CX.

Gladly wins "Best Overall Customer Experience Solution Provider"

Gladly named "Best Overall Customer Experience Solution Provider" for bringing marketing-grade personalization to customer service.

The next version of Sidekick, 6 powerful AI capabilities that take Customer AI even further

Gladly Customer AI and our new suite of Sidekick products provides personalized resolutions, seamless integrations, and effortless support across every channel.

Next-gen AI voice: Sidekick Voice vs. the rest

Is your AI voice falling short? Learn why Sidekick Voice stands out with complete customer context, 3-second responses, and seamless conversational flow.

The 5 principles behind Gladly Customer AI intelligence layer

Explore the 5 principles of Customer AI that power efficient, personal conversations at scale, without compromising on experience or operational impact.

Got Sidekick Questions? We’ve Got Sidekick Answers — and Actions

Meet Sidekick Answers and Sidekick Actions, capabilities on Gladly's AI engine that resolve common and complex questions for seamless support.

Overheard at Gladly Connect Live ’22

What can attendees expect to learn from Gladly Connect Live? These actionable CX insights from GCL 2022 set the tone for prospective 2023 attendees.

Why having SOC 2 Type II compliance matters in CX — Q&A with expert

Learn how Gladly’s SOC 2 Type II compliance bolsters CX data security for the brands it serves. Get details on Gladly’s data compliance and more.

The magic of Gladly – driving irrational customer loyalty

Revisit our favorite moments from Gladly Connect Live 2024 and experience the magic of the ultimate customer experience event.

Gladly IVR support system and technology

Customers have more options than ever to get in touch, but voice continues to be the top channel they turn to for support.

How Agent Status provides workday visibility, across channels

Managers finally have true visibility into all agent activity, all in a single space.