Inside Gladly

Stop choosing between speed and soul—Why your helpdesk needs Sidekick

Transform your helpdesk with Gladly Sidekick! Move beyond cost-cutting AI & deliver personalized, efficient customer experiences. Learn how.

Customer Service Automation: A Complete Guide in 2025

Learn how to use customer service automation to improve efficiency and reduce cost without compromising quality.

4 reasons ecommerce brands chose Gladly

Accessible design and UI? Check. A full array of out-of-the-box features? Check. Modern technology that scales as the business does? Check.

How Agent Status provides workday visibility, across channels

Managers finally have true visibility into all agent activity, all in a single space.

Why having SOC 2 Type II compliance matters in CX — Q&A with expert

Learn how Gladly’s SOC 2 Type II compliance bolsters CX data security for the brands it serves. Get details on Gladly’s data compliance and more.

The power of And — Gladly's vision for the future of customer experience

Explore Gladly Customer AI: a strategic intelligence layer designed to deliver radically efficient and radically personal service.

Demystifying Gladly integrations

See how Gladly Integrations connect all the systems together that your customers need to help them thrive.

Overheard at Gladly Connect Live ’22

What can attendees expect to learn from Gladly Connect Live? These actionable CX insights from GCL 2022 set the tone for prospective 2023 attendees.

Gladly levels up in 37 reports in the G2 Winter 2024 update

In the latest winter G2 reports, Gladly received 36 No. 1 rankings, five more than the previous season, while moving up in 20 other categories.