Training your AI like a pro: A guide for CX teams

Rapid AI deployment & full CX control. Sidekick Guides & Journeys empower teams to manage AI behavior without coding. Learn how.

Why Gartner’s new AI report confirms what Gladly knew all along—human empathy isn’t optional, it’s essential

AI alone isn't cutting it for customer service. A new Gartner report highlights AI's limitations, echoing Gladly's long-held belief: human empathy is key.

Customer questions—Your hidden answer to revenue growth

Are your support questions hidden sales opportunities? Discover how to capitalize on them and drive business growth with Gladly.

Boost customer experience with AI: why you should hire a dedicated expert

Want to boost customer experience with AI? Find out why hiring a dedicated AI expert is the key to success. Plus, get a free AI expert job description template.

Break out of siloed support experiences once and for all

Discover how fragmented experiences hurt your team and customers. And learn how Gladly delivers a fully integrated solution.

The post-tariff CX playbook: Cut costs without losing customers

Discover how to reduce expenses strategically while protecting the customer relationships that drive long-term success.

Rev those CX engines — customer service is a revenue powerhouse

Turbocharge your business by transforming your contact center into a revenue powerhouse to drive growth, boost customer retention, and redefine success.

AI’s value to your agents

AI should partner with human agents to enhance customer service. Together, they engage customer, collect context and provide faster resolutions.

Before you get AI-powered support, get executive buy-in

Get executives on board for your support team's AI rollout. Gladly walks you through how to state a compelling case for implementing effective AI.

Peak season success: the unique needs of marketplace CX

Marketplaces face unique peak season challenges. Learn strategies for handling volume surges, authentication, and multi-party disputes around the holidays.

Customer service is doing AI wrong — and it’s costing more than you think

Is your company using AI to cut customer service costs? Then you're doing it wrong.

Checklists to build your 2025 AI roadmap

Scale your customer service, personalize interactions, and embolden your agents with AI! Get the checklists you need to prepare for 2025.

What is service recovery? Your complete guide in 2025

Find out how to reduce churn and make your customers happy with a 5-step service recovery strategy. Learn more in our blog!