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Insights, tips, and guidelines to all things customer service.
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Is your company using AI to cut customer service costs? Then you're doing it wrong.
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Customer care representative job escription
Creating the right job description that captures the various skills and qualities that are necessary for a customer care position
Customer service ambassador job description
Service ambassadors are often the bridge between companies and clients
Why agentic AI is the next big thing
Discover agentic AI: customer service that acts! Explore how agentic AI automates complex tasks, empowers CX teams, and delivers personalized experiences.
Common customer service challenges and how to handle them
Most common customer service challenges are caused by inadequate tooling, training, or access to customers.
Why a customer loyalty mindset is the secret to long-term success
Hear from Gladly's CEO and Co-Founder on why now is a critical time for brands to make the shift to a customer loyalty mindset above all else.
The three stages to developing a customer-centric culture
Brand loyalty is often the result of customer-centric cultures.
The buy vs. build AI dilemma in CX
Your board wants AI. Your engineers want to build. Learn why the most successful CIOs buy commercial AI platforms for innovation and competitive edge.
Stop replacing agents — start empowering them
Austin Reece, Head of Product Marketing & Revenue Enablement at Gladly, challenges the common ‘replace agents with AI’ mindset.
How AI is putting ‘customer’ back in customer service
Customer Service & Experience Executive John McCahan explains why the future of CX isn’t about replacing humans with AI.
If you’re not treating AI like an agent, you’re doing it wrong
Is your AI just a tool or a teammate? Revolutionize your customer service with agent-AI.
Machine learning in customer service
Find out how machine learning is changing the landscape of customer service and how you can keep up.
How AI chatbots reshape customer experience
Chatbots aren't just for deflecting calls anymore. Explore how advanced AI is reshaping CX, from proactive engagement to revenue generation.
What is contextual AI? Your 2025 guide
Previous AI failed without context. Learn how contextual AI closes the CX gap, integrates customer data, and delivers loyalty-building experiences.
LLMs explained: a guide for cx leaders at small businesses
Large Language Models can be confusing. Discover what LLMs are, how they work, and how they can revolutionize your small business’s customer experience.
