Quiz: How good is your customer service?

Everything you need to know about creating a customer service quiz and assessing how good your customer service quiz is.

Customer care representative job escription

Creating the right job description that captures the various skills and qualities that are necessary for a customer care position

Account coordinator job description

Everything you need to know on how to put together an optimal account coordinator job description.

Customer data management principles

Customer data management might just be the biggest business of the digital era.

5 benefits of delivering an omnichannel customer service experience

Use omnichannel customer service to establish brand loyalty

Customer service advisor job description tasks and skills

Keywords to focus on in a customer service advisor job description and how to unpack their significance.

The different types of customer service chatbots

Not all chatbots do the same thing We have the four main types of chatbots that you’ll see today.

Customer centric-companies and what we can learn from them

A look at what being customer centric entails.

24 hour help desk

The benefits and costs of the 24 hour help desk.

The importance of abandoned cart emails

The sinkhole that is the abandoned ecommerce shopping cart.

Average handle time — What AHT means to a company

Understand how efficiently and effectively your customer services operations are running.

Customer service automation

Automated CS is a purpose-built process which aids the customer experience by using AI driven modes of communication

Customer service software, explained

Customer service (CS) software which is prepped for the modern world, such as Gladly, offers a unified communications structure.