Customer Expectations

Keep a pulse on the ever-changing expectations and demands of your customers.

3 minute read

4 strategies for building a revenue-generating CX program

These profit-focused CX strategies from some of the world’s top brands lay the foundation for teams who want to boost revenue.

Learn from their personalization mistakes: 3 examples of brands misusing data

4 minute read

Bringing authenticity to digital retail experiences with Tecovas CRO Kim Heidt

4 minute read

The evolution of customer experience

6 minute read

Filter by Year

2025 2023 2020 2018 2022 2017 2019 Clear Filter

All Customer Expectations Blogs

Published on: June 17, 2025

Updated on: November 10, 2025

Pulled-forward spending is real and here’s you avoid the post-spike slump

Facing a post-spike slump from pulled-forward spending? Discover how AI-powered CX strategies boost customer retention and turn support into a revenue driver.

Published on: March 25, 2025

Updated on: November 5, 2025

AI is raising its CX voice

Voice AI is transforming customer experience. Explore how it works, its benefits, and how Gladly's AI-powered Voice solutions can keep you competitive.

Older woman in glasses typing on a laptop in a dining room

Published on: February 13, 2023

Updated on: November 5, 2025

Exploring the changing shopping habits of baby boomers

Discover the communication preferences and shopping habits of this generation, as well as how to provide better customer support to these shoppers.

FeatureImg_770x520_2x_MultilingualSurveySoftware

Published on: December 23, 2020

Updated on: November 5, 2025

Having multilingual CX is a modern shopping must-have. Here’s why

As more businesses move online and more of the world continues to become interconnected.

Man in an orange sweater smiling and wearing a phone headset

Published on: March 19, 2020

Updated on: November 5, 2025

Call center scripts

Your essential call center script for e-commerce and retail.

A woman in an orange sweatshirt sitting in her living room on her smartphone

Published on: January 18, 2023

Updated on: November 5, 2025

The expectation economy and what it means for customer service

With the expectation economy, demands on brands are increasing; from better quality products and experiences to transparent information.

Published on: February 26, 2020

Updated on: November 5, 2025

5 modern customer experience strategies your business can’t do without

Customer experience is the lifeblood of your business. Depending on the quality of the customer experience, your customers will either enjoy it or endure it.

Woman in a striped shirt smiling at a laptop

Published on: January 16, 2023

Updated on: November 5, 2025

How to surprise and delight customers to earn their loyalty

Being able to surprise and delight customers — not just meet their basic needs—is the secret of the world’s most beloved brands.

Published on: September 24, 2025

Updated on: September 25, 2025

Phygital shopping: the future of retail customer experience

Discover how phygital shopping blends physical and digital retail to create seamless customer experiences that drive loyalty and revenue growth.

Published on: September 18, 2025

Updated on: September 18, 2025

What is shoppertainment and how it transforms modern retail

Defined as a revolutionary retail strategy combining shopping with entertainment through live streaming, interactive content, and social engagement.

Someone holding out their smartphone to pay for a purchase

Published on: February 3, 2018

Updated on: September 15, 2025

Customer Satisfaction Surveys

Customer satisfaction surveys (also known as CSAT surveys) are an essential tool used by customer service teams to gauge a customer’s overall satisfaction.