Keep a pulse on the ever-changing expectations and demands of your customers.
3 minute read
These profit-focused CX strategies from some of the world’s top brands lay the foundation for teams who want to boost revenue.
4 minute read
6 minute read
Pulled-forward spending is real–here’s how to avoid the post-spike slump
Facing a post-spike slump from pulled-forward spending? Discover how AI-powered CX strategies boost customer retention and turn support into a revenue driver.
AI is raising its CX voice
Voice AI is transforming customer experience. Explore how it works, its benefits, and how Gladly's AI-powered Voice solutions can keep you competitive.
The evolution of customer experience
Track the qualitative and quantitative CX evolution through the decades. See how powerhouse brands Apple and more captured the pop culture spotlight.
Creating a customer experience strategy for long-term loyalty
Focusing on interconnected experiences, actioning on customer feedback, and scaling smart are keys to success.
Exploring the changing shopping habits of baby boomers
Discover the communication preferences and shopping habits of this generation, as well as how to provide better customer support to these shoppers.
The expectation economy and what it means for customer service
With the expectation economy, demands on brands are increasing; from better quality products and experiences to transparent information.
How to surprise and delight customers to earn their loyalty
Being able to surprise and delight customers — not just meet their basic needs—is the secret of the world’s most beloved brands.
Gen X online shopping — cracking the code to this demographic
This high-spending group can become your most loyal customers — if you know how to deliver against their preferences and needs.
Learn from their personalization mistakes: 3 examples of brands misusing data
Planning to leverage your user data to implement personalization? Proceed with caution.
5 customer support trends not to miss in 2022
Here, Gladly shares the top 5 customer support trends to watch in 2022.
Does Your Business Need Whatsapp Customer Service?
Many customer service teams around the world are asking themselves the same question
Having multilingual CX is a modern shopping must-have. Here’s why
As more businesses move online and more of the world continues to become interconnected.
Call center scripts
Your essential call center script for e-commerce and retail.
5 modern customer experience strategies your business can’t do without
Customer experience is the lifeblood of your business. Depending on the quality of the customer experience, your customers will either enjoy it or endure it.
