What is shoppertainment and how it transforms modern retail

Defined as a revolutionary retail strategy combining shopping with entertainment through live streaming, interactive content, and social engagement.

Call center scripts

Your essential call center script for e-commerce and retail.

Customer Satisfaction Surveys

Customer satisfaction surveys (also known as CSAT surveys) are an essential tool used by customer service teams to gauge a customer’s overall satisfaction.

The evolution of customer experience

Track the qualitative and quantitative CX evolution through the decades. See how powerhouse brands Apple and more captured the pop culture spotlight.

Creating a customer experience strategy for long-term loyalty

Focusing on interconnected experiences, actioning on customer feedback, and scaling smart are keys to success.

Exploring the changing shopping habits of baby boomers

Discover the communication preferences and shopping habits of this generation, as well as how to provide better customer support to these shoppers.

5 customer support trends not to miss in 2022

Here, Gladly shares the top 5 customer support trends to watch in 2022.

Pulled-forward spending is real–here’s how to avoid the post-spike slump

Facing a post-spike slump from pulled-forward spending? Discover how AI-powered CX strategies boost customer retention and turn support into a revenue driver.

AI in hospitality, changes in the hospitality industry

Find out how AI in hospitality is changing the industry and affecting guest experiences.

Learn from their personalization mistakes: 3 examples of brands misusing data

Planning to leverage your user data to implement personalization? Proceed with caution.

Gen X online shopping — cracking the code to this demographic

This high-spending group can become your most loyal customers — if you know how to deliver against their preferences and needs.

The expectation economy and what it means for customer service

With the expectation economy, demands on brands are increasing; from better quality products and experiences to transparent information.

How to surprise and delight customers to earn their loyalty

Being able to surprise and delight customers — not just meet their basic needs—is the secret of the world’s most beloved brands.