Customer Expectations

Keep a pulse on the ever-changing expectations and demands of your customers.

BlogFeature_4 Steps to Building a Next-Gen CX Revenue Program

4 strategies for building a revenue-generating CX program

These profit-focused CX strategies from some of the world’s top brands lay the foundation for teams who want to boost revenue.

Personalization and speed: Two rising customer needs brands must meet

This and more key consumer insights from the 2019 Customer Expectations Report

June 27, 2018

Customer service expectations survey and statistics

Our Customer Service Expectations Survey is back again this year, chockfull of valuable customer insights and statistics.

Someone holding out their smartphone to pay for a purchase

February 3, 2018

Customer Satisfaction Surveys

Customer satisfaction surveys (also known as CSAT surveys) are an essential tool used by customer service teams to gauge a customer’s overall satisfaction.

March 28, 2017

New Guide for Customer Service: How to Exceed Expectations of the Modern Consumer

Leading customer service experts including Shep Hyken, Jay Baer, Dan Gingiss, Jenny Dempsey & Mike McCarron provide insights into serving modern consumers.

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