Customer Expectations

Keep a pulse on the ever-changing expectations and demands of your customers.

3 minute read

4 strategies for building a revenue-generating CX program

These profit-focused CX strategies from some of the world’s top brands lay the foundation for teams who want to boost revenue.

Learn from their personalization mistakes: 3 examples of brands misusing data

4 minute read

Bringing authenticity to digital retail experiences with Tecovas CRO Kim Heidt

4 minute read

The evolution of customer experience

6 minute read

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All Customer Expectations Blogs

January 27, 2020

Top 10 Digital Commerce Trends Shaping the Future of CX

A Future Commerce Report on the State of Retail

July 25, 2019

Personalization and speed: Two rising customer needs brands must meet

This and more key consumer insights from the 2019 Customer Expectations Report

June 27, 2018

Customer service expectations survey and statistics

Our Customer Service Expectations Survey is back again this year, chockfull of valuable customer insights and statistics.

February 3, 2018

Customer Satisfaction Surveys

Customer satisfaction surveys (also known as CSAT surveys) are an essential tool used by customer service teams to gauge a customer’s overall satisfaction.

March 28, 2017

New Guide for Customer Service: How to Exceed Expectations of the Modern Consumer

Leading customer service experts including Shep Hyken, Jay Baer, Dan Gingiss, Jenny Dempsey & Mike McCarron provide insights into serving modern consumers.

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