Customer Expectations

Keep a pulse on the ever-changing expectations and demands of your customers.

3 minute read

4 strategies for building a revenue-generating CX program

These profit-focused CX strategies from some of the world’s top brands lay the foundation for teams who want to boost revenue.

Learn from their personalization mistakes: 3 examples of brands misusing data

4 minute read

Bringing authenticity to digital retail experiences with Tecovas CRO Kim Heidt

4 minute read

The evolution of customer experience

6 minute read

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March 28, 2017

New Guide for Customer Service: How to Exceed Expectations of the Modern Consumer

Leading customer service experts including Shep Hyken, Jay Baer, Dan Gingiss, Jenny Dempsey & Mike McCarron provide insights into serving modern consumers.