Customer Expectations

Keep a pulse on the ever-changing expectations and demands of your customers.

3 minute read

4 strategies for building a revenue-generating CX program

These profit-focused CX strategies from some of the world’s top brands lay the foundation for teams who want to boost revenue.

Learn from their personalization mistakes: 3 examples of brands misusing data

4 minute read

Bringing authenticity to digital retail experiences with Tecovas CRO Kim Heidt

4 minute read

The evolution of customer experience

6 minute read

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All Customer Expectations Blogs

Published on: February 3, 2018

Updated on: September 15, 2025

Customer Satisfaction Surveys

Customer satisfaction surveys (also known as CSAT surveys) are an essential tool used by customer service teams to gauge a customer’s overall satisfaction.

Published on: June 27, 2018

Updated on: August 5, 2025

Customer service expectations survey and statistics

Our Customer Service Expectations Survey is back again this year, chockfull of valuable customer insights and statistics.