Trends and expert opinions

Where AI meets reality in customer experience. First-hand perspectives from industry voices who shape the future, not just predict it. Read this before your next board meeting

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Featured blog

Pulled-forward spending is real and here’s how you avoid the post-spike slump

Facing a post-spike slump from pulled-forward spending? Discover how AI-powered CX strategies boost customer retention and turn support into a revenue driver.

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Most popular trends and expert opinions blogs

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AI is raising its CX voice

Voice AI is transforming customer experience. Explore how it works, its benefits, and how Gladly's AI-powered Voice solutions can keep you competitive.

By

Aashna Malpani

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Trends and expert opinions
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Call center scripts

Your essential call center script for e-commerce and retail.

By

Angie Tran

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