Porsche on radically personal and their legendary customer experience to match their legendary vehicles

Porsche has been an iconic brand for decades with the combination of their legendary cars and their passion for Radically Personal Customer Service.

For Andie, radically personal customer service starts with their name

Andie shares how vulnerable shopping for swimwear can be for women and why that led her to start Andie.

Allbirds is changing the world, one step at a time

What does making the world’s most comfortable shoe have to do with saving the world?

How KURU Footwear drives sales while reducing contact volume

When orders are on the rise, you simply can’t afford to let your customer support fall behind.

How Crate & Barrel drives revenue with a modern contact center

What happens when you, and the rest of the world, are forced to shut the doors to all your retail stores with a day’s notice?

Customer spotlight with Cariuma

With the help of Gladly, they were able to create magical customer moments.

How Chubbies is building a community of advocates & lifelong customers

The power of building community amongst your customer base.

Unlocking the true power of your service heroes

Your customers want a personalized, seamless shopping process—but for that to happen, your service agents are going to need the right tools.

15 Best Customer Service Software Platforms in 2025 (Reviewed by Use Case)

Compare the top 15 customer service software platforms for 2025 by features, pricing, and ideal business size. Find the best solution for your support team.