Comparing Gorgias customer service and Gladly

An exploration of the two popular platforms, including a comparison of features, functionality, and pricing

Combating market conditions with a customer-centric brand

A Q&A with Doma on how they combined tech and deep real estate expertise to reduce time-to-close and improve customer outcomes.

Customer service quality assurance checklist for support teams

This free checklist can be used to audit the efficacy of your customer and employee satisfaction and technical performance.

Beyond the redline — taking Porsche customer care into the next 75 years

We chat with Jeffrey Newman, Customer Care Manager at Porsche North America, about what’s on the horizon for support.

What kind of customer service leader are you? [quiz]

Discover if you’re a Tactician, Inspirer, Trend Setter, or Rationalizer with this free CX leadership quiz.

How digital service channels benefit the modern customer

Delve into the success stories of Zenni, Chegg, and Deckers, renowned ecommerce brands that utilized digital service channels.

How artificial intelligence is eliminating the hassle of social media moderation

There’s an important application for AI that often goes unnoticed — its role in social media moderation.

Track these metrics to measure your customer experience

These customer experience metrics illuminate where brands are optimizing their customer journey — and where they may need to improve.

How to balance in-house vs. outsourced customer service teams

Striking the right balance between in-house and BPOs—like investing in agent training and blending AI and self-service—can result in boosted service quality.

Leading with “wow moments” — a Q&A with Keira Warren

Keira Warren, VP of CX at Pet Circle, shares strategies for overcoming resistance to change, driving successful technology adoption, and more.

CX leadership lessons from Nancy Gurd of Caraway Home

Associate Director of CX at Caraway Home, Nancy Gurd, shares her career journey in support, plus her impressions on AI adoption in CX.

New report alert — 5 CX benchmarks to live (and grow) by

Discover the 5 essential CX benchmarks driving customer support success in 2025, and get data-backed insights from 150+ contact centers.

Porsche on radically personal and their legendary customer experience to match their legendary vehicles

Porsche has been an iconic brand for decades with the combination of their legendary cars and their passion for Radically Personal Customer Service.