Customer stories

How AI innovations at Gladly are propelling brands forward

Hear from popular ecommerce brands like Peak Design and Birdies on the successes they’re seeing with Gladly.

How digital service channels benefit the modern customer

Delve into the success stories of Zenni, Chegg, and Deckers, renowned ecommerce brands that utilized digital service channels.

How pact scales CX teams without burning out

Lauren Inman-Semerau shares why the efficiency vs. personalization debate is a false choice, and how AI is changing everything.

How TUMI designs for world-class experiences

We talk with TUMI Creative Director Victor Sanz about what it means to understand the customer, what drives brand loyalty, and more.

How Breeze Airways delivers ‘seriously nice’ customer service without voice

Learn how Breeze Airways delivers on “seriously nice” with SMS and social messaging.

How Crate & Barrel drives revenue with a modern contact center

What happens when you, and the rest of the world, are forced to shut the doors to all your retail stores with a day’s notice?

Gladly implementation, customers weigh in

Discover what users have to say about the Gladly implementation process in this review roundup, from user adoption to ease of use and setup.

Prepare for peak season like Crate & Barrel

Get ahead with this list of valuable strategies and best practices from leaders at Crate & Barrel.