Tips, tricks, and best practices to elevate your ecommerce customer service.
5 minute read
Delve into the most prevalent AI misconceptions and truths shaping modern ecommerce customer service teams.
3 minute read
7 minute read
4 minute read
The case for AI in B2B commerce
Discover how AI is revolutionizing B2B commerce, enhancing customer journeys, and boosting sales through personalized experiences for buying committees.
AI in commerce is the future — and ticketing systems will hold you back
AI is revolutionizing commerce, making ticket-based support outdated. Discover why AI-led commerce is the future for human-centered customer support.
AI-driven conversational commerce — adopt it and grow
AI-driven conversational commerce is revolutionizing online sales. Discover how it boosts conversions, personalizes experiences, and save costs.
Elevate commerce experiences with AI
AI is transforming commerce. These conversational platforms offer personalized experiences, efficient service, and intuitive shopping.
Common pet peeves with customer service platforms
These common issues raised on forums and social media reveal how many team leaders have pet peeves with their customer service platforms.
Best Shopify apps for ecommerce growth in 2025
Picking the best Shopify apps to manage & grow your ecommerce business is easy—if you know what to look for
The customer value chain, explained
The customer value chain, a concept that encompasses all company activities that deliver value to a customer, is key to holistic business health.
How to leverage holiday self-service this season
The best way to get ahead of the holiday rush? Help your customers to help themselves–with self-service. Here’s how to implement it well before Black Friday.
How automation and customer experience go hand in hand
Automation unleashes internal efficiency by handling spikes in volume, keeping tasks on track, and more.
Customer service insights from Gladly Connect Live 2022
See key customer service insights from Gladly Connect 2022.
3 long-term strategies to grow Shopify revenue in 2025
Don’t overlook the impact of marketplace cleanliness, organized sales channels, and powerful customer loyalty.
Shopify vs. Etsy: Finding the right fit for fast-growing ecommerce
In this guide for growing ecommerce brands, Gladly compares Shopify vs. Etsy in price, features and scalability.
How to increase ecommerce revenue with a contact center
To increase ecommerce revenue, look no further than your own contact center. Use these 3 strategies from Gladly to unlock their earning potential.
How Ulta Beauty’s guest-centered approach transforms the industry
Learn how Ulta Beauty weathers retail closures through the pandemic, continues to remain customer-focused during an accelerated shift to digital, and more.
