Coming to Atlanta — Gladly Connect Live 2026, May 4–6
Tips, tricks, and best practices to elevate your ecommerce customer service.
5 minute read
Delve into the most prevalent AI misconceptions and truths shaping modern ecommerce customer service teams.
3 minute read
7 minute read
4 minute read
Ecommerce Customer Service Best Practices
These ecommerce best practices will set your service heroes up for success.
How to use AI in ecommerce this holiday season
Discover the best ways AI can help retailers maintain customer satisfaction, reduce costs, and unlock revenue during this make-or-break time.
Gladly certified as Shopify Plus partner
Our partnership with Shopify furthers our mission of empowering brands to deliver radically personal customer experiences at scale
Shopify Plus basic training
If are looking for ways to reinvigorate your business, one of the most important steps you should be considering is providing Shopify Plus basic training.
10 holiday tips and tricks to optimize your help center
Brands must look at all facets of their online business and ensure they are optimized for growth
Ecommerce growth strategies from top experts
Scaling is at the forefront of the mind of every ecommerce entrepreneur. Online retail is the way of the future.
Connecting Shopify to an Etsy shop
Whether online only or in a brick-and-mortar business, expanding your company to multiple platforms will always come with a fair share of challenges.
Best Shopify apps and integrations
Shopify is a comprehensive ecommerce platform designed to support businesses of all sizes, at every stage of their development.
Migrating from WooCommerce to Shopify
As your ecommerce business grows and expands, you will likely need to update and reconsider your store platform of choice.
Common pet peeves with customer service platforms
These common issues raised on forums and social media reveal how many team leaders have pet peeves with their customer service platforms.
Best Shopify apps for ecommerce growth in 2025
Picking the best Shopify apps to manage & grow your ecommerce business is easy—if you know what to look for
3 long-term strategies to grow Shopify revenue in 2025
Don’t overlook the impact of marketplace cleanliness, organized sales channels, and powerful customer loyalty.
How automation and customer experience go hand in hand
Automation unleashes internal efficiency by handling spikes in volume, keeping tasks on track, and more.
Shopify vs. Etsy: Finding the right fit for fast-growing ecommerce
In this guide for growing ecommerce brands, Gladly compares Shopify vs. Etsy in price, features and scalability.