News

Things CX leaders can learn from Taylor Swift's Eras tour

Discover how Taylor Swift's $2.2B Eras tour is the perfect masterclass for leaders in CX looking to transform CX in retail into revenue drivers.

What CX leaders can learn from Spotify Wrapped

Spotify Wrapped generates billions of impressions because it makes customers feel seen. Here's how to apply those principles to create loyalty at scale.

Six new Gladly capabilities that transform customer service

This new suite of products provides personalized resolutions, seamless integrations, and effortless support across every channel.

Improve CX with AI-powered voice support

Voice AI delivers instant, personalized support powered by generative AI and deep customer insights. Learn more!

Gladly wins "Best Overall Customer Experience Solution Provider"

Gladly named "Best Overall Customer Experience Solution Provider" for bringing marketing-grade personalization to customer service.

The hidden economics of cheap AI

Why cheap AI will cost you a lot more.

Gladly AI: New integrations for seamless, powerful customer service

Gladly is proud to announce new and smarter integrations with Shopify, BigCommerce, and more

Why the best AI strategy in customer support is a human elevation strategy

MIT research reveals AI's real value in CX isn't replacing agents. It's clearing cognitive load so your best people can focus on what humans do best.

Gladly named to Constellation’s 2025 Digital Customer Service and Support ShortList™

Gladly is featured in the Constellation ShortList™ for Digital Customer Service and Support. Learn more!