Trends and expert opinions

Where AI meets reality in customer experience. First-hand perspectives from industry voices who shape the future, not just predict it. Read this before your next board meeting

Woman looking at her phone
Featured blog

Pulled-forward spending is real and here’s how you avoid the post-spike slump

Facing a post-spike slump from pulled-forward spending? Discover how AI-powered CX strategies boost customer retention and turn support into a revenue driver.

Read more

Most popular trends and expert opinions blogs

woman with headset
AI is raising its CX voice

Voice AI is transforming customer experience. Explore how it works, its benefits, and how Gladly's AI-powered Voice solutions can keep you competitive.

By

Aashna Malpani

Read more
Trends and expert opinions
Man in an orange sweater smiling and wearing a phone headset
Call center scripts

Your essential call center script for e-commerce and retail.

By

Angie Tran

Read more
Best practices
1
...
34

Subscribe to the CX Pulse newsletter for monthly insights from leading brands