Gladly media kit
Trusted by the world’s most customer-focused brands
Company overview
The world’s most customer-centric brands use Gladly to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform that puts the customer, not tickets, at the center of every conversation.
Gladly is simply powerful, maintains a continuous conversation across channels, and balances human connection with intelligent and empathetic automation. For B2C leaders who refuse to compromise, Gladly delivers radically efficient service and radically personal experiences.
Your source for Gladly brand and media assets
From logos and headshots to product imagery, find the official assets you need to represent Gladly accurately.
Meet the executives
Learn more about the Gladly leadership team with official bios and backgrounds.
View leadership teamExecutive headshots
Official Gladly executive headshots, approved for press and media.
Download headshotsBrand assets
Use these approved Gladly logos, fonts, and guidelines to keep your materials on-brand.
Access brand assetsCompany overview
Download the Gladly one-sheeter for a snapshot of the company, vision, and more.
Get the one-sheeterKey metrics & customer impact
- KÜHL: 120% increase in revenue per conversation
- Breeze Airways: 71% conversations assisted by AI, 95% faster SMS response times.
- Crate & Barrel: $10M+ new revenue via chat payments
Gladly in the headlines
Discover how Gladly is transforming customer experience — as featured in top media outlets.
Gladly wins big at 2025 MarTech Breakthrough Awards
We're thrilled to announce that Gladly has been named "Best Overall CX Solution Provider" at the 2025 MarTech Breakthrough Awards.
Continue readingGladly wins "Disruptive Tech of the Year" at CCW
CCW Excellence Awards created the Disruptive Technology category to honor innovations that reshape how businesses serve customers.
Continue readingGladly reinvents customer service. Again.
Forbes spotlights how Customer AI empowers brands to achieve both efficiency and personalization at scale — proving that companies no longer have to choose between cost savings and customer loyalty.
Continue readingGladly unveils Customer AI to reverse the decade-long decline in CX
Fortune features Gladly with the launch of Customer AI, highlighting new capabilities like Sidekick Voice, Sales, Email, Guides + Journeys, and integrations for Zendesk and Salesforce.
Continue readingGot a press question, interview request, or need a speaker
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Contact us at media@gladly.ai