Boosting CX Profits

Turn your cost center into a revenue generator. Dive into actionable strategies, industry reports, and cutting-edge tools tailored to enhance customer experiences and drive revenue growth.

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Cover of a guide titled 'The Complete AI CX Platform Comparison Guide' by Gladly. A small group in discussion is pictured near a laptop, suggesting collaboration. Below, a matrix compares AI CX platforms, indicating performance categories.

CX AI platform comparison matrix

Make an informed CX AI platform decision with our comprehensive side-by-side comparison of leading solutions and their key capabilities.

Published: September 19, 2025
Updated: December 23, 2025
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Document titled 'A buyer’s checklist for outcomes-based pricing' by Gladly, with a photo of three people discussing around a table. Includes sections on AI capabilities and customer-centric data architecture. Professional and informative tone.

CX buyer’s checklist

Key features to compare when choosing an AI-powered CX platform.

Published: September 9, 2025
Updated: September 15, 2025
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Woman smiling on cell phone

Essential direct-to-consumer customer service personalization guide

Discover 5 ways to get personal with your customers to drive more revenue.

Published: January 31, 2024
Updated: August 5, 2025
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5 tips to avoid the customer service holiday hangover

Dodge some of the biggest challenges this holiday season.

Published: February 1, 2024
Updated: August 5, 2025
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Woman looking at credit card to make a purchase on laptop

Customer service guide to revenue generation

Turn your customer service department from a cost center into a revenue generator.

Published: February 1, 2024
Updated: August 5, 2025
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Scaling a customer support team for ecommerce growth

Transform your customer service center into a revenue-driving cornerstone with this comprehensive guidebook.

Published: February 1, 2024
Updated: August 5, 2025
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Two friends smiling and looking at a cellphone

Using Instagram to drive revenue alongside a great support experience

Learn how a channel-independent social support commerce strategy can generate huge returns.

Published: February 1, 2024
Updated: August 5, 2025
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25 customer service benchmarks you need to grow your business

Key benchmarks that empower decisions

Published: February 1, 2024
Updated: August 5, 2025
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Smiling customer service agent looking at camera

2020 customer expectations report: Experiences that drive revenue

Turn your contact center from a cost center into a revenue and loyalty generator.

Published: February 1, 2024
Updated: August 5, 2025
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