Boosting CX profits

Turn your cost center into a revenue generator. Dive into actionable strategies, industry reports, and cutting-edge tools tailored to enhance customer experiences and drive revenue growth.

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Cover page of the ecommerce CRO checklist from Gladly on an orange background.

Ecommerce CRO checklist

43 conversion fixes across product pages, cart, checkout, and shopper conversations, each ranked by impact and effort so you know what to ship and what to test.

Published: October 14, 2026
Updated: October 23, 2026
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Cover of a guide titled 'The Complete AI CX Platform Comparison Guide' by Gladly. A small group in discussion is pictured near a laptop, suggesting collaboration. Below, a matrix compares AI CX platforms, indicating performance categories.

CX AI platform comparison matrix

Make an informed CX AI platform decision with our comprehensive side-by-side comparison of leading solutions and their key capabilities.

Published: September 19, 2025
Updated: August 20, 2026
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A look at what your best shoppers really want from your brand's AI

Meet the power shopper

A profile of the shoppers who buy online every day, and what they expect from your brand's AI.

Published: October 20, 2026
Updated: October 26, 2026
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Learn how leading brands use CX AI to drive revenue

Turn customer service into a revenue engine

7 tactics to generate revenue through service: AI recommendations, VIP experiences, and strategies that drive sales naturally.

Published: February 18, 2026
Updated: August 20, 2026
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Document titled 'A buyer’s checklist for outcomes-based pricing' by Gladly, with a photo of three people discussing around a table. Includes sections on AI capabilities and customer-centric data architecture. Professional and informative tone.

CX buyer’s checklist

Key features to compare when choosing an AI-powered CX platform.

Published: September 9, 2025
Updated: October 30, 2026
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Woman smiling on cell phone

Essential direct-to-consumer customer service personalization guide

Discover 5 ways to get personal with your customers to drive more revenue.

Published: January 31, 2024
Updated: August 20, 2026
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5 tips to avoid the customer service holiday hangover

Dodge some of the biggest challenges this holiday season.

Published: February 1, 2024
Updated: August 20, 2026
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Woman looking at credit card to make a purchase on laptop

Customer service guide to revenue generation

Turn your customer service department from a cost center into a revenue generator.

Published: February 1, 2024
Updated: August 20, 2026
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Woman thinking

Scaling a customer support team for ecommerce growth

Transform your customer service center into a revenue-driving cornerstone with this comprehensive guidebook.

Published: February 1, 2024
Updated: August 20, 2026
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