Leveraging AI & automation
AI & automation are already playing a considerable role in CX. Whether you aim to boost your team's efficiency, train them on the latest technologies, or stay updated on the latest trends, this page is your ultimate source to remain at the forefront of CX innovation.
All resources
Buy vs. build AI checklist
Should you build or buy AI for customer service? This CIO checklist covers costs, risks, and vendor evaluation to help you decide wisely.
Never miss another after-hours sale
Customer service that works around the clock.
2026 Customer expectations report
New national study: Customers now start with AI, but poor experiences drive defection, even when problems get solved. Download the data.
Easy customer AI setup
Find out how simple getting customer AI up and running is with Gladly.
A new era of AI without compromise
Free infographic to see how AI can be radically personal and efficient.
Gladly: the power of ‘AND’
AI for CX leaders who refuse to choose between cost and care.
The 2025 guide to AI customer service
How to build, scale, and perfect your AI support strategy
AI for CX: Exploring consumer perceptions
What are consumers' opinions on AI, and how are they adopting it? Discover the answers in this exclusive research report.
AI-driven CX playbook: Your guide to getting ahead in customer service
From worksheets to guides and beyond, this is your playbook for everything AI.