The only customer experience AI purpose-built to engage, not deflect

When you deploy AI that your customers actually enjoy using, efficiency follows. Gladly tailors experiences to each customer to replace friction with delight.

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Knowing the context helps solve problems faster.

Gladly is the only customer experience AI engineered to put customers at the center of every experience. This powers conversations that get to the heart of the matter quickly and take the most direct path to the best outcomes.

Gladly

Customer Experience AI is purpose-built to engage customers,
not deflect them, while resolving questions, driving sales, and
building lifetime value.

Gladly Team

A CX platform that gives your team the full picture with customer profiles, conversation history, and AI-powered features that make conversations more personal and productive.

Core capabilities

Conversation timeline

One continuous conversation across every channel. No tickets, no asking customers to repeat information.

Customer profile

A complete view of the customer that includes every conversation, order, preference, buying patterns, and more, all in one place.

Team Assist

AI that helps your team draft replies, translate, summarize, and surface context so they lead conversations more effectively.

Insights & reporting

Real-time reporting to uncover trends, monitor performance, and optimize customer experiences at scale.

Smart routing

AI that matches each customer with the best agent for their needs, to improve resolution times and service quality.

Fast deployment

Get Gladly up and running in days, not months, with no coding required to launch or train.

True omnichannel AI

Unify chat, voice, email, SMS, and social into one conversation, so context follows customers everywhere.

Platform integration

Use Gladly with Zendesk, Salesforce, and other helpdesks to enable ticket-based systems to put the customer at the center of every conversation.

Sales assist

Turn conversations into revenue with AI that delivers personalized product recommendations and drives sales.

Voice AI

Automate phone support with AI that delivers fast, accurate answers and actions that make customers breathe a sigh of relief.

Fluent in every channel

Customers don’t think in channels—they just expect to be known and taken care of. Gladly carries a single conversation and all of its context across voice, chat, SMS, and more, keeping customers at the center of every experience.

A single, lifelong conversation

Every channel, every team, every moment, and one conversation that never resets.

A chat between Jess and Gladly on a purple background. Jess confirms an order placement, and Gladly ensures understanding. Tone is clear and supportive.

Customers feel known, not processed

Conversations carry forward, so customers never need to start from scratch.

A woman wearing a patterned blouse and headset smiles while working at a computer in a lively office environment, conveying a cheerful, professional tone.

AI and humans in sync

Gladly and your team share the same view—so make handoffs seamless, and responses stay on brand.

Notification message on a green background. It reads: "AI Handoff: Taylor, Ana wants a custom fitting appointment. Will you assist with scheduling her in?" A purple cursor points to the text, indicating interaction.

One conversation. Every channel.

Voice

Seamlessly integrated conversations that feel personal the moment they begin.

SMS

Text-based conversations powered by deep customer context to move fast.

Message threads that remember what came before—no matter how long it’s been.

Chat

Instant help without leaving the website, keeping the full customer story in view.

In-app messaging

In-the-moment support, right inside your product experience.

Global messaging with the context and tone of a trusted brand relationship.

Facebook Messenger

Ongoing conversations that move fluidly from DMs to deeper connections.

Instagram DMs

Elevated experiences that feel as curated as your feed.

Custom channels

Connect in channels unique to your business—without losing continuity or context.

AI for companies of any size

Emerging businesses

Gladly helps you scale beyond shared inboxes and basic helpdesks.

Explore CX AI for emerging businesses

Scaling companies

Gladly coordinates multiple channels and teams, with room to grow.

Explore CX AI for scaling companies

Established enterprises

Gladly streamlines complex operations while elevating the customer experience.

Explore CX AI for established enterprises

Why world-class brands choose Gladly

"With Gladly, our agents are helping customers across channels from a single view that makes their work easier."

Kate Showalter

Vice President, Customer Care, Crate & Barrel

"We want to build a loyal relationship with a conversation that goes over years and months. It shouldn't feel like a transaction. That's why we chose Gladly."

Jim Gallagher

VP Customer Care, Nordstrom

Four stylish wristwatches with different designs and straps are arranged against a pink polka-dot background with shopping bags, conveying fashion elegance.

"The evolution of our product has allowed us to provide options to guests much more quickly than any other airline”

Danny Cox

Vice President of Guest Experiences, Breeze Airways

"Our AI kicks in and starts answering common, repetitive questions. If something goes wrong or it's a more complex inquiry, the AI routes the customer straight to an agent. It's a seamless transition. Our customers don't even realize they're talking to AI."

Nancy Orgill

Customer Support Manager, Kuhl

For enterprise-grade security. Trust Gladly—built securely for intelligent, scalable CX.

Drive devotion with radically efficient and radically personal customer experience

Request a personalized 30-minute demo of Gladly to learn how to transform your customer experiences today.

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