Building a community of advocates and lifelong Chubbies customers
Featuring Tom Montgomery
Co-Founder & Chief Digital Officer at Chubbies
In this Gladly podcast episode, Tom Montgomery, Co-Founder & Chief Digital Officer of Chubbies, gives his perspective on the power of building community amongst a customer base and on how text message is becoming the customer service channel of choice.
Learn from the leader of Chubbies, a brand that's not only known for their bright colored, retro-style shorts, but more importantly, for their close-knit community of advocates and loyal fans.
"It's one of the things that we've tried to embody in the way we approach customer service and customer experience, in general, is give people such positive experiences and such interestingly positive experiences that they become stories and they become conversations."
Tom Montgomery
Co-Founder & Chief Digital Officer, Chubbies
About the host
Joseph Ansanelli is Executive Chairman & Co-Founder of Gladly, a CX platform powered by AI that puts people, not tickets, at the center of every conversation. In addition to leading Gladly, Joseph is a partner at Greylock Partners. As host of Radically Personal, he serves as a curiosity translator, drawing out strategies and hard-won lessons from CX leaders navigating the AI revolution, exploring how they prove ROI, manage change, and scale without compromise.
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