Building a community of advocates and lifelong Chubbies customers
Featuring Tom Montgomery
Co-Founder & Chief Digital Officer at Chubbies
In this Gladly podcast episode, Tom Montgomery, Co-Founder & Chief Digital Officer of Chubbies, gives his perspective on the power of building community amongst a customer base and on how text message is becoming the customer service channel of choice.
Learn from the leader of Chubbies, a brand that's not only known for their bright colored, retro-style shorts, but more importantly, for their close-knit community of advocates and loyal fans.
"It's one of the things that we've tried to embody in the way we approach customer service and customer experience, in general, is give people such positive experiences and such interestingly positive experiences that they become stories and they become conversations."
Tom Montgomery
Co-Founder & Chief Digital Officer, Chubbies
About the host
Joseph Ansanelli is the executive chairman and co-founder of Gladly, the radically different customer experience platform built around people, not tickets. An entrepreneur with a track record of building companies that challenge the status quo, Joseph has also been a venture partner at Greylock. As host of Radically Personal, he plays the role of curiosity translator, drawing out strategies and hard-won lessons from CX leaders navigating the AI revolution through insightful conversations about proving ROI, managing change, and scaling without compromise.
Recommended for you
Crate & Barrel on Driving Revenue Through the Contact Center
Learn about turning a contact center into a revenue center, innovating customer service, and how COVID-19 accelerated their digital transformation.
Andie Swimwear: Building a Brand That Feels Like a Friend
Hear from Andie founder on how their customer service Fit Experts help customers feel like they’re shopping for swimwear with a friend.
How Ulta Transforms the Beauty Industry with a Guest-Centric Approach
Hear how Ulta Beauty weathers retail closures through the pandemic, continues to remain customer-focused during an accelerated shift to digital, and more.