Legendary customer experience matches a legendary vehicle
Featuring Jeff Newman
Customer Care Manager at Porsche
In this podcast episode, hear from Porsche Customer Care Manager Jeff Newman talk about their internal culture program, Excite, the four key standards that guide Porsche’s approach to customer service, and the impact that internal storytelling has at Porsche that produces unforgettable moments with customers.
Porsche has been an aspirational brand for decades not only because of its iconic cars, but also due to its innovative customer service. Internal teams at Porsche have adapted their processes and created programs aimed at fostering intense brand loyalty.
"I'm talking about the whole buying cycle. How do you make that whole experience something customers want to go and tell people about?"
Jeff Newman
Customer Care Manager, Porsche
About the host
Joseph Ansanelli is Executive Chairman & Co-Founder of Gladly, a CX platform powered by AI that puts people, not tickets, at the center of every conversation. In addition to leading Gladly, Joseph is a partner at Greylock Partners. As host of Radically Personal, he serves as a curiosity translator, drawing out strategies and hard-won lessons from CX leaders navigating the AI revolution, exploring how they prove ROI, manage change, and scale without compromise.
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