September 10, 2025

CX platform buyer's checklist

Make the right CX platform decision with our comprehensive comparison guide. Evaluate vendors objectively and choose the solution that truly fits your business needs.

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Document titled 'A buyer’s checklist for outcomes-based pricing' by Gladly, with a photo of three people discussing around a table. Includes sections on AI capabilities and customer-centric data architecture. Professional and informative tone.
A diverse group of three people are engaged in discussion around a bright office table with laptops and coffee, conveying a collaborative and positive atmosphere.

Essential features for every CX platform

Cut through the noise of flashy demos and marketing promises. Focus on the core capabilities that will make or break your customer experience strategy and long-term success.

Download the complete CX platform comparison checklist

Get our detailed evaluation framework with scoring criteria, must-ask vendor questions, and red flags to avoid during your selection process.

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