November 12, 2025

Win the final rose: Essential CX traits to capture customer loyalty

Dive into exclusive first-party research and performance benchmarks on contact volume, channel mix, KPIs, and beyond.

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Two men sit at a wooden table in a bright room, smiling and engaged in discussion. A laptop, notebook, and plants are on the table, conveying a collaborative and positive atmosphere.

Unlock the secrets of exceptional CX in the AI era

Drawing on data from 7,000+ community members and 300+ Gladly customers, this report reveals the critical traits driving customer service success. Learn the optimal channel mix, volume strategies, and key metrics to build a customer experience that drives lasting loyalty.

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