June 12, 2025
2020 customer expectations report: Channel use & preferences
Consumers expect you to talk with them wherever they are.
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See the channels your customers prefer
When creating an excellent customer experience, knowing the channels your customers prefer and how they expect to use them can make a huge difference.
That’s why we created our 2020 Customer Expectations Report: Channels & Preferences to focus on the top trends you need to know to develop a winning channel strategy going forward.
Access channel trends
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