June 12, 2025

12 must-haves for your remote customer service team

Select the right technology and increase customer agent responsiveness.

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12 must-haves for remote customer service team
A woman wearing glasses and headphones smiles while using a laptop in a cozy, well-lit living room with plants and a sofa in the background.

Build your remote customer service team

More and more companies are going remote. However, for customer service teams, navigating remote work requires additional considerations. This checklist guides you on selecting the right technology for a remote customer service team, establishing a solid foundation, and enhancing agent responsiveness and customer satisfaction.

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Evaluate the state of your customer service capabilities.

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