200 customer service interview questions

Screening questions for every stage of hiring a customer service rep, organized by general fit, behavior, management, technology, call center, and remote or hybrid roles. The last section covers interview best practices you can use for any role you're filling.

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Ask better questions, hire better reps

You already know a resume won't tell you how someone handles an angry customer or a slow shift. This guide gives you a full set of screening questions, plus room to build your own follow-ups for the moments that are harder to script. Pull what fits the seat you're filling, whether that's a phone queue, a remote team, or someone stepping into their first lead role.