September 26, 2025

Your complete holiday peak season prep checklist

Don't let the holiday rush catch your team unprepared. This comprehensive checklist covers everything from optimizing customer touchpoints to training your support team, ensuring you deliver exceptional experiences when customers need you most.

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A document titled 'Your holiday peak season prep checklist' from Gladly, featuring a smiling woman wearing a headset in the top right. The page includes several bulleted tasks related to optimizing customer touchpoints and preparing for holiday demand. The tone is professional and informative.
Smiling woman wearing a headset, sitting in a well-lit office. Her curly hair frames her face, and she's dressed in a mustard sweater, creating a warm atmosphere.

Turn peak season chaos into customer loyalty

Whether you're a seasoned CX professional or preparing for your first major holiday season, this checklist provides the roadmap to deliver radically personal customer service when it matters most.

Ready to make this your smoothest peak season yet?

Download the complete checklist and start preparing your team for holiday success. Because great customer experiences don't happen by accident—they happen by design.

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