October 9, 2025
Buy vs. build AI checklist
A comprehensive framework to help CIOs evaluate whether to build custom AI or invest in proven platforms for customer experience.
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Make smarter AI investment decisions
This checklist covers cost analysis, risk assessment, vendor evaluation, and decision frameworks to help you choose the right AI strategy for CX.
Ready to hand it over to the pros?
Most enterprises take 2-3 years to build production AI. Gladly customers go live in less than 30 days. See why buying beats building for customer experience AI.
From legacy to leading edge — Condé Nast's CX evolution
A 100+ year-old publisher cut training by 67% and reduced costs by 45% with Gladly’s platform across 18 global brands.
The buy vs. build AI dilemma in CX
Your board wants AI. Your engineers want to build. Learn why the most successful CIOs buy commercial AI platforms for innovation and competitive edge.
By
Angie Tran
15 Best Customer Service Software Platforms in 2025 (Reviewed by Use Case)
Compare the top 15 customer service software platforms for 2025 by features, pricing, and ideal business size. Find the best solution for your support team.
By
Angie Tran