October 9, 2025

Buy vs. build AI checklist

A comprehensive framework to help CIOs evaluate whether to build custom AI or invest in proven platforms for customer experience.

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A checklist titled "A CIO’s Buy vs. Build AI Checklist" with sections on assessment, cost, risk, and decision-making. A man in a circle inset shows him reading, suggesting thoughtful consideration.
A man with glasses is thoughtfully reviewing a document at a desk with a laptop, plants and a calculator. The setting is a modern, well-lit office.

Make smarter AI investment decisions

This checklist covers cost analysis, risk assessment, vendor evaluation, and decision frameworks to help you choose the right AI strategy for CX.

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Most enterprises take 2-3 years to build production AI. Gladly customers go live in less than 30 days. See why buying beats building for customer experience AI.

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From legacy to leading edge — Condé Nast's CX evolution

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The buy vs. build AI dilemma in CX

Your board wants AI. Your engineers want to build. Learn why the most successful CIOs buy commercial AI platforms for innovation and competitive edge.

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15 Best Customer Service Software Platforms in 2025 (Reviewed by Use Case)

Compare the top 15 customer service software platforms for 2025 by features, pricing, and ideal business size. Find the best solution for your support team.

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