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October 9, 2025

Buy vs. build AI checklist

A comprehensive framework to help CIOs evaluate whether to build custom AI or invest in proven platforms for customer experience.

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A checklist titled "A CIO’s Buy vs. Build AI Checklist" with sections on assessment, cost, risk, and decision-making. A man in a circle inset shows him reading, suggesting thoughtful consideration.
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Buy vs. build AI checklist | Gladly