Inside Gladly

Things CX leaders can learn from Taylor Swift's Eras tour

Discover how Taylor Swift's $2.2B Eras tour is the perfect masterclass for leaders in CX looking to transform CX in retail into revenue drivers.

Why your instagram DMs deserve better than marketing tools

Learn how leading brands turn social DMs and comments into loyalty-building customer service moments. Stop using marketing tools for CX.

Why the best AI strategy in customer support is a human elevation strategy

MIT research reveals AI's real value in CX isn't replacing agents. It's clearing cognitive load so your best people can focus on what humans do best.

Overheard at Gladly Connect Live ’22

What can attendees expect to learn from Gladly Connect Live? These actionable CX insights from GCL 2022 set the tone for prospective 2023 attendees.

Gladly levels up in 37 reports in the G2 Winter 2024 update

In the latest winter G2 reports, Gladly received 36 No. 1 rankings, five more than the previous season, while moving up in 20 other categories.

Customer Service Automation: A Complete Guide in 2025

Learn how to use customer experience automation to improve efficiency and reduce costs without compromising quality.

How Shopify Plus brands deliver standout customer service

Learn how Gladly helps Shopify Plus merchants deliver personal, efficient customer service across every channel — without ticket-based complexity.

What Shoptalk Spring 2026 revealed about retail's AI moment

Gladly was at Shoptalk Spring 2026. Here's what the AI conversation in retail looks like — and what's next at Gladly Connect Live.

Improve CX with AI-powered voice support

Voice AI delivers instant, personalized support powered by generative AI and deep customer insights. Learn more!