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AI in CX isn’t optional anymore—it’s survival
Economic uncertainty forces brands to rethink AI in CX. Learn how to use AI to boost loyalty and balance efficiency with empathy in customer service.
CX is dead—and that’s by design
Customer experience is suffering from outdated systems and impersonal AI. Prioritize conversational, agentic, and contextual AI now to drive long-term loyalty.
The 4 agent archetypes (and how Gladly gives you all of them)
Discover the four agent archetypes for AI-powered customer service and how Gladly's platform empowers each one.
Customer service responsibilities in 2025: a complete guide
The evolution of technology has definitely affected how the duties of customer service representatives have shifted, but not that much.
Peak season success: the unique needs of marketplace CX
Marketplaces face unique peak season challenges. Learn strategies for handling volume surges, authentication, and multi-party disputes around the holidays.
CX sentiment analysis: artificial intelligence meets emotional intelligence
CX in 2025: cost-saving, cash-driving
Transform your customer support from a cost to a profit center. Learn how in our latest blog.
The future of customer service | Gladly Connect Live 2025
At Gladly Connect Live 2025, leading brands revealed that AI isn’t replacing human agents—it’s empowering them. Learn more!
The most meaningful customer service metrics
Maximizing your customer service team’s performance starts with tracking–and understanding–the right metrics.
7 innovative ways to increase guest satisfaction in hotels
Discover proven strategies to increase guest satisfaction in hotels.
New report alert — 5 CX benchmarks to live (and grow) by
Discover the 5 essential CX benchmarks driving customer support success in 2025, and get data-backed insights from 150+ contact centers.
Marketplace customer service: key strategies for 2025 and beyond
Master marketplace customer service strategies to scale your support operations.
7 proven strategies to improve customer satisfaction in travel & hospitality
Explore seven proven strategies leading travel and hospitality brands use to improve customer satisfaction.
How modern CX platforms transform IT’s role
Discover how modern CX platforms help IT leaders drive innovation while maintaining security.
