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Discover how AI in sentiment analysis is changing customer experience for the better.
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6 new year’s resolutions for a radically personal 2026
Learn a few of the ways your brand can supercharge support by putting people first in your online customer experience this year.
Gladly just won "Disruptive Technology of the Year" and here's why it matters for CX leaders
Gladly was named Disruptive Technology of the Year at the 2025 CCW Awards. Learn how our AI is changing customer experience for good, without tradeoffs.
Stop waiting for your helpdesk to ship great AI
Stuck in a helpdesk contract with horrible AI capabilities? Here's the secret to customer-centric automation, which you can deploy in weeks.
AI pricing that builds trust: the Gladly approach
Discover how Gladly's Resolutions + Assists pricing model creates compound value through customer trust and operational efficiency, not containment.
Reduce your customer churn rate
Small businesses lose customers yearly due to slow support. Learn how affordable AI cuts churn rates without breaking your budget.
3 Telecom retention strategies to turn failures into loyalty
Discover 3 telecom customer retention strategies to turn service failures into loyalty opportunities. Learn to reduce churn and cut costs with smarter CX.
Key uses of AI to improve customer experience
Uncovering insights, automating menial tasks, and providing individualized recommendations are a few ways to use AI to improve customer experience.
Impact of using ticket-based vs. customer-based CX platforms
If brands want to achieve better operational efficiency, boost employee satisfaction, and provide best-in-class customer experiences, there’s one clear winner.
Peak season success: the unique needs of marketplace CX
Marketplaces face unique peak season challenges. Learn strategies for handling volume surges, authentication, and multi-party disputes around the holidays.
CX is dead—and that’s by design
Customer experience is suffering from outdated systems and impersonal AI. Prioritize conversational, agentic, and contextual AI now to drive long-term loyalty.
How to make customers love you — a brand guide
The secret recipe all brands should follow: personalization in your CX, customer-centric profiles, and consistent measurement of customer satisfaction.
The importance of empathy in an AI-driven world
In this Q&A, we discuss the importance of maintaining the human touch to deliver personalized customer experiences in a world powered by AI and automation.
Radically personal conversation — is your CX platform ready for the future of customer service?
In this Radically Personal Conversation, two experienced CX leaders share insights on the top 3 things every modern support platform should have and more.
CX sentiment analysis: artificial intelligence meets emotional intelligence
