Forward to 2026: 3 AI trends that won't take you backwards
Get everything you need to know about how you can deliver Radically Personal customer service.
6 minute read
Discover how AI in sentiment analysis is changing customer experience for the better.
5 minute read
8 minute read
AI pricing that builds trust: the Gladly approach
Discover how Gladly's Resolutions + Assists pricing model creates compound value through customer trust and operational efficiency, not containment.
AI CX Strategy for Economic Uncertainty
Learn how customer-centric AI transforms CX strategy during economic uncertainty.
Why a VP who swore he’d never use AI is using AI this holiday season
Learn why using AI in customer service isn’t about replacing human connection — it’s about optimizing resources to provide the best possible experience.
Tracking and measuring success with AI in customer experience
Discover how leading brands like Rothy’s are measuring AI success in customer service beyond traditional metrics.
Brian Kershon’s journey to exceptional customer service at Zenni Optical with Gladly
Gladly CEO Joseph Ansanelli and Zenni Optical’s Brian Kershon delve into the exceptional white-glove customer experience that sets Zenni apart.
5 steps to reduce the cost of customer service and still deliver quality CX
Explore 5 effective steps to streamline customer service costs without compromising quality. Learn key ways to reduce spend while keeping service levels high.
5 reasons brands need to evolve from legacy CX systems
Gladly shares key insights on the urgent need to shift from legacy CX systems. Discover 5 compelling reasons to future-proof your customer experience.
How modern CX platforms transform IT’s role
Discover how modern CX platforms help IT leaders drive innovation while maintaining security.
Best AI solutions for small businesses: beyond cost-cutting to customer loyalty
Discover how AI solutions can transform your small business beyond simple cost savings. Learn what drives long-term loyalty for sustainable growth.
How SMBs are using AI to win customers after hours
Forward-thinking SMBs are capturing market share by being there when it matters most.
Customer Service Scripts
Having a customer service strategy is important for any business
The Art and Strategy of Creating Customer Loyalty for Your Brand
Customer loyalty is a privilege, not an entitlement.
JOANN Is crafting a radically personal “creative happy place”
Drew Chamberlain is JOANN’s Director of Operations and Customer Experience, talks about the importance of building a customer community focused on creativity.
What Is omnichannel customer experience?
Omnichannel customer experience occurs when customers interact with brands with the channel (or channels) of their choice. Read more.
